Product Head of Operating Systems

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We’re looking for an exceptional product leader to take the helm of our Operating Systems abstraction which owns everything from our core Peer to Peer product, Shared Surfaces & Primitives, Messaging & Recommendations, Design Systems, Social vision and more. The Operating Systems team owns the information architecture for the entire Cash App product, a responsibility made that much more critical by our ever-expanding ambitions and ecosystems of products. As the master architect, the work the OS team does will largely determine the feng shui of our offering. Does Cash App feel trust-worthy? Do the numerous products seamlessly flow together? Is it easy to navigate? Are the disparate products compelling or overwhelming?

As the Head of Product for the Operating Systems team, you will lead a team of incredible product leaders and be responsible for the team’s vision, strategy, roadmap prioritization, and customer & business impact and will drive high impact initiatives from inception through execution. You will collaborate with some of the best designers and engineers in the industry to define a vision for how Cash App will redefine social banking. Given the criticality of the work and horizontal nature of the Operating Systems team, the role requires a leader that thrives in ambiguity, can manage complexity, is a strong communicator, and can deftly balance competing priorities / needs across the organization. This person should also have strong product instincts and be highly effective at knocking down walls to get things done.

In this role you will:

• Own the vision, strategy, implementation, and customer & business outcomes 
• Lead and inspire a team (engineers, designers, researchers, data scientists, business operations) to ship innovative and incredible experiences at scale
• Manage a team of seven+ product managers (four product leads + three reports of reports)
• Deeply understand business and product performance to ensure we are focused on the highest impact opportunities that balance long term growth with immediate business needs. 
• Manage the roadmap and team processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
• Drive effective partnership both cross-functionally and across abstractions & product teams, ensuring the team is effectively supporting the needs across the business. 
• Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress​​

• 14+ years of product management experience with a strong familiarity of consumer-facing ecosystem products and a proven track record of delivering outstanding products at scale
• Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams 
• High degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
• Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry 
• Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App’s most senior leaders.
• An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact 
• Exceptional team management and organizational skills. You’ve built and scaled cross-functional teams and processes.
• A hunger to tackle complicated and impactful customer and business problems

Highly preferred:

• Experience in the fintech or social media industry

Location:

• US-based, ideally PST timezone. Remote acceptable

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $290,000 - USD $435,000
Zone B: USD $290,000 - USD $435,000
Zone C: USD $290,000 - USD $435,000
Zone D: USD $290,000 - USD $435,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.