Product Head of Operating Systems

2 weeks ago

San Francisco, California, United States Block Full time

Company Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
Check out our locations, benefits, and more at
Job Description
We're looking for an exceptional product leader to take the helm of our Operating Systems abstraction which owns everything from our core Peer to Peer product, Shared Surfaces & Primitives, Messaging & Recommendations, Design Systems, Social vision and more. The Operating Systems team owns the information architecture for the entire Cash App product, a responsibility made that much more critical by our ever-expanding ambitions and ecosystems of products. As the master architect, the work the OS team does will largely determine the feng shui of our offering. Does Cash App feel trust-worthy? Do the numerous products seamlessly flow together? Is it easy to navigate? Are the disparate products compelling or overwhelming?
As the Head of Product for the Operating Systems team, you will lead a team of incredible product leaders and be responsible for the team's vision, strategy, roadmap prioritization, and customer & business impact and will drive high impact initiatives from inception through execution. You will collaborate with some of the best designers and engineers in the industry to define a vision for how Cash App will redefine social banking. Given the criticality of the work and horizontal nature of the Operating Systems team, the role requires a leader that thrives in ambiguity, can manage complexity, is a strong communicator, and can deftly balance competing priorities / needs across the organization. This person should also have strong product instincts and be highly effective at knocking down walls to get things done.
In this role you will:

  • Own the vision, strategy, implementation, and customer & business outcomes
  • Lead and inspire a team (engineers, designers, researchers, data scientists, business operations) to ship innovative and incredible experiences at scale
  • Manage a team of seven+ product managers (four product leads + three reports of reports)
  • Deeply understand business and product performance to ensure we are focused on the highest impact opportunities that balance long term growth with immediate business needs.
  • Manage the roadmap and team processes to enhance execution velocity, making tactical tradeoffs between business priorities and resources
  • Drive effective partnership both cross-functionally and across abstractions & product teams, ensuring the team is effectively supporting the needs across the business.
  • Define the framework and metrics to measure the impact of the team; deeply understand the core drivers and monitor progress


Qualifications

  • 14+ years of product management experience with a strong familiarity of consumer-facing ecosystem products and a proven track record of delivering outstanding products at scale
  • Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams
  • High degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
  • Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry
  • Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App's most senior leaders.
  • An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact
  • Exceptional team management and organizational skills. You've built and scaled cross-functional teams and processes.
  • A hunger to tackle complicated and impactful customer and business problems


Highly preferred:

  • Experience in the fintech or social media industry


Location:

  • US-based, ideally PST timezone. Remote acceptable


Qualifications

  • 14+ years of product management experience with a strong familiarity of consumer-facing ecosystem products and a proven track record of delivering outstanding products at scale
  • Outstanding leadership skills; the ability to inspire team members and drive collaborative decision-making across geographically dispersed cross-functional teams
  • High degree of comfort with ambiguity, and a knack for quickly ramping on new skills and functions. You excel in a fast-paced, dynamic environment
  • Exceptional prioritization and cross-functional stakeholder management, particularly influencing compliance/legal and external partners in a highly regulated industry
  • Excellent oral and written communication and narrative storytelling skills. You can frame and distill complex information appropriately for different audiences and are comfortable regularly presenting to and guiding Cash App's most senior leaders.
  • An analytical mindset with the ability to distill and communicate complicated data to make decisions, determine roadmap prioritization, and understand and communicate customer and business impact
  • Exceptional team management and organizational skills. You've built and scaled cross-functional teams and processes.
  • A hunger to tackle complicated and impactful customer and business problems


Highly preferred:

  • Experience in the fintech or social media industry


Location:

  • US-based, ideally PST timezone. Remote acceptable

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