Lifeguard / Pool & Facility Ambassador

1 week ago

New York, United States The Greenwich Hotel Full time
Job DescriptionJob Description

Pool & Facility Ambassador 

Full-time or Part-time

Seeking an outgoing, polished professional with excellent interpersonal skills and an eye for detail, hospitality and facility safety.

The position requires Lifeguard Training Certification and First Aid/CPR/AED Certification.

Guest Services: 

  • Provide property and facility information, when necessary, educate clients on general offerings and wellness services- fitness, pool & spa
  • Connect with each guest by providing anticipatory service, guest recognition and offering 5-Star service at all times
  • Working closely with Spa Concierge & Attendant to ensure a well-rounded guest journey occurs throughout the department
  • Utilizing hotel/spa platforms when necessary/assisting with preference documentations, glitch occurrences or scheduling services.
  • Ensure that the facilities remain tranquil, educating guests on safety rules and family hours as needed.
  • Tracking guest preferences and special requests, communicating them to Spa Concierge Team and Management as needed.
  • Offer welcoming and informative tours of spa facilities to guests
  • DELIGHT guests by providing tea, juice, or sake service to guests when appropriate

Pool Facility: 

  • Maintain that pool clarity, temperature, and water chemicals are at proper level
  • Ensure the safety and well-being of guests enjoying pool and/or gym, particular attention to those in the water as well as the possibility of slips and falls
  • Be sure to keep floors dry at all times to prevent a fall.
  • Ensure pool area is in compliance with City of New York pool safety law
  • Attend all safety courses within the hotel and educate peers accordingly 
  • Inspecting all facility spaces and address in the moment needs
  • Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
  • Work hand in hand with attendants to maintain cleanliness of pool deck and facilities including straightening lounge areas, removing towels and trash if needed

Fitness Facility: 

  • Understand how to use each piece of equipment in gym
  • Report equipment issues to engineering/ Spa Desk
  • Assist with reserving Fitness Classes when able

 

Position Requirements:

  • Lifeguard Certification
  • First Aid and CPR Certification
  • Strong Interpersonal skills and discretion to interact with high profile clientele
  • Upbeat personality, natural smile, positive and friendly demeanor
  • Excellent verbal communication skills
  • High-end or luxury experience preferred
  • Must have a flexible schedule to work AM & PM shifts, weekends and holidays

 

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