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ServiceNow Administrator

2 months ago

Tallahassee, United States Inteletech Global Inc Full time
Job DescriptionJob DescriptionQualifications
  • Bachelor's degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.
  • 5+ years of experience in ServiceNow IT Service Management (ITSM).
  • Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as Incident, Problem, Change, Service Catalog, and CMDB.
  • Experience working with large IT teams to execute and lead successful project implementations.
  • Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business objectives.
  • Strong understanding of ServiceNow platform architecture, including configuration, customization, and integration.
  • Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
  • Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.
  • Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow platform.
  • Ability to drive effective meetings: workshops, design, and problem-solving sessions.
  • Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for working with, supporting, and communicating with users and customers.
  • Experience in identifying opportunities for process improvement and optimization within the ITSM framework.
  • Ability to stay current with ServiceNow features, updates, and industry best practices to ensure continuous improvement.
  • Experience in documenting processes, configurations, and workflows to meet compliance and governance requirements.
  • Understanding of regulatory requirements and ability to ensure ServiceNow configurations and processes comply with organizational policies and industry standards.
  • Ability to provide training and support to end-users and stakeholders to ensure effective utilization of the ServiceNow platform.
  • Experience in developing and maintaining user guides, training materials, and documentation.
Education and Certifications
  • Education: Bachelor's or Master's Degree in Business Administration, Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)