CRM Administrator

3 weeks ago


Saint Petersburg, United States Rays Baseball Club LLC Full time
Job DescriptionJob Description

Duties & Responsibilities

  • Serve as the subject matter expert for CRM and Microsoft Dynamics
  • Own all day-to-day CRM administrative activities, including platform access, data integrity, field/object creation, and workflow/trigger creation
  • Implement and enforce standardized best practices for organizational CRM users
  • Develop CRM training materials and lead training sessions for sales reps as necessary
  • Develop methods for ingesting relevant data from our data warehouse into CRM
  • Automate business process flows in ticketing and partnership CRM modules
  • Build reports to track partnership asset fulfillment
  • Automate processes for sales leads and campaign generation within CRM
  • Analyze ticket sales campaigns and sales rep activity to optimize sales processes
  • Serve as the point person for CRM account merging and de-duplication
  • Create dashboards for reporting on relevant ticketing/partnership CRM KPIs
  • Perform additional ad-hoc tasks as necessary

Minimum Qualifications for the Position:

  • Bachelor’s Degree in a relevant field
  • High proficiency with Microsoft Excel
  • Experience with KORE and/or Microsoft Dynamics (or similar CRM) preferred
  • Experience with SQL is a plus
  • Experience with data visualization tools (Tableau, Power BI, etc.) is a plus
  • Experience with Tickets.com/ProVenue is a plus

Critical Competencies

  • Growth mindset, process driven leadership and ability to articulate technical solutions to business executives
  • Strong work ethic and high intellectual curiosity
  • Team player who thrives in a collaborative environment
  • Great communication skills and ability to manage multiple projects at a given time


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