Manager, Pharmacy Systems

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

Are you a passionate and experienced IT leader with a fire for innovation?  We're seeking a highly motivated Pharmacy System Technical Manager to champion the evolution of our pharmacy technology landscape. In this dynamic role, you'll lead a talented team focused on three key objectives:

Implementing Cutting-Edge Solutions: Spearhead the implementation of new pharmacy system(s) to optimize workflows, integrate seamlessly with existing infrastructure, and elevate the overall efficiency of our pharmacy operations.

Streamlining Existing Systems: Manage the migration of existing pharmacy systems to ensure a smooth transition to newer versions. This includes minimizing downtime and disruption to our pharmacy services while maximizing the benefits of the upgraded functionalities.

Ensuring Reliable Support: Foster a team environment that delivers exceptional ongoing support for our entire pharmacy system portfolio. This encompasses maintaining uptime according to SLAs, proactively identifying and resolving potential issues, and collaborating with stakeholders to ensure their needs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• System Implementation and Management:
  • Lead the implementation of new pharmacy systems to ensure they meet business needs and integrate seamlessly with existing systems
  • Manage the upgrade and migration of existing pharmacy systems, minimizing downtime and disruption to operations
  • Partner with vendors to ensure successful system deployments and ongoing support
• Team Leadership and Management:
  • Setting clear direction, effective plans, and measurable outcomes
  • Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
  • Developing a pipeline of excellent talent to fill future business needs
  • Plans, organizes, and coordinates various projects, programs, and services.
  • Provide effective leadership, coaching, and mentoring to your team members, fostering a collaborative and high-performing work environment
  • Oversee the day-to-day operations of the Pharmacy Systems team, including employees and contractors
  • Develop and implement policies and procedures for Pharmacy Systems support functions (problem management, change management, security).
  • Assist in developing Service Level Agreements (SLAs) to define incident resolution expectations and timeframes.
  • Manage administrative tasks related to team members (time card approvals, leave requests, budget requests).
  • Conduct performance reviews and implement corrective actions as necessary.
  • Interview, hire, and train new team members.
• Technical Expertise:
  • Ensure uptime according to SLAs for all business-critical features in pharmacy systems, including newly implemented and upgraded functionalities.
  • Implement industry best practices in application development and production support.
  • Work closely with software engineers to manage system architecture and define programming standards for both existing and new pharmacy systems.
  • Serve as a technical advisor to management, providing insights on technical issues related to pharmacy systems.
  • Proactively identify and resolve potential issues to minimize disruption to workflows, especially during system implementations and upgrades.
• Quality Assurance and Corrective Action (CAPA):
  • Address and resolve Quality Control Non-Conformance Reports (QNCRs) as part of the CAPA process to ensure continuous improvement in system quality and regulatory compliance.
• Collaboration and Communication:
  • Partner effectively with internal stakeholders (call center operations, quality/regulatory teams, application teams) to understand their needs and deliver solutions, particularly when implementing new or upgraded pharmacy systems.
  • Maintain and manage vendor relationships with pharmacy system vendors, conducting regular reviews and audits.
  • Clearly communicate complex technical information to both technical and non-technical audiences, keeping stakeholders informed about system implementations, upgrades, and ongoing support.
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
  • All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER:

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Management of analysts, developers, and third-party vendors, in both remote and offshore settings
• Engage with functional teams, platform teams and Architecture Review Board for solutions design overview
• Management of day to day support and development team (build/run)
• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions.

EXPECTATIONS OF THE JOB:

• Travel (10%)
• Hours (40 Hours per week, Monday through Friday)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Bachelor's degree in Business or Information Technology (preferred) or a related field.
• A minimum of 5 years of experience in a technical leadership role, preferably in a healthcare or Healthcare IT environment.
• Experience working with pharmacy systems (e.g., WellSky's CPR+, CareTend, PioneerRX)
• Proven experience in managing and leading IT projects, particularly those involving system implementations and upgrades.
• Strong understanding of ITIL principles and methodologies.
• Experience with monitoring tools and incident management practices.
• Strong leadership and people management skills.
• Excellent communication, collaboration, and interpersonal skills.
• Demonstrated ability to solve complex technical problems and deliver solutions that meet business needs.
• Experience managing and prioritizing multiple projects simultaneously.

PREFERRED QUALIFICATIONS:

• Experience in commercial software development
• Agile experience (Scrum, Kanban, etc.)
• Knowledge of healthcare regulations (HIPAA)
• Project management experience

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $119,000 to $161,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to accountor comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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