Systems Liaison I

5 days ago

Dearborn, United States Percepta Full time
Job DescriptionJob DescriptionRequisition Title: Systems Liaison I  (03WZS)
US-MI-DearbornDescription 

Summary

Under the direction of the Extended Service Plan Liaison II and team leader, the Extended Service Plan (ESP) System Liaison I will assist in defining functional extended service system specifications based on business requirements for the product globally. The liaison I will gather business requirements from the business owner (Ford Lincoln) and work with the Liaison II and Ford IT to ensure the requirements are understood.    The ESP System Liaison I will assist with the annual revisions to the Ford/Lincoln extended service plans; will research and recommend solutions to service plan system issues.   The ESP liaison I will test enhancements and review with the ESP liaison II and team leader before the new plans are implemented.  Along with the ESP System Liaison II, the ESP System Liaison I resolves contract registration issues for dealers, area sales managers and, Ford/Lincoln management before making any corrections and will act as second level support for customer issues.

Responsibilities

·        Attends meetings with the business owner to understand changes needed to service plan designs

·        Assists in writing test plans, executes testing and track test defects

·        Research and recommends system related concerns

·        Responsible for understanding new business functionality for the USA and Canada and ensuring these changes are communicated as needed

·        Responsible for documenting changes to business requirements and the system

·        Resolves extended service plan contract registration issue for dealers, area sales managers, Ford/Lincoln management and vendors via the Ford mainframe database

·        Work with ESP Liaison II on exceptions and special requests from the business owner

·        Makes recommendations for process improvements

·        Complete additional tasks and projects as assigned

Education

·        Working towards an Associate’s Degree in Information Systems or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

Experience

·        Prior experience in business with a good grasp of technology or experience in technology with a good grasp of business

·        1 year in a position using critical thinking or analytical skills

·        1 year demonstrated experience working Interfacing with system developers

·        1 year demonstrated experience writing detailed business/system requirements

·        1 year experience developing system test cases and executing user acceptance testing

·        Experience writing functional system requirements is preferred

Skills

·        Ability to understand and represent the business needs to information services as well as information services to the business

·        Strong communication skills to effectively communicate with customers, managers, and co-workers

·        Proven advanced Excel skills

·        Excellent quantitative, analytical and, troubleshooting skills with a technical mindset

·        Ability to analyze issues, understand root cause and identify a resolution

·        Display professionalism and a positive attitude

·        Outstanding time management and organizational skills

·        Demonstrated ability to work well with others

·        Demonstrated ability to multitask, prioritize assignments and work independently

·        Must be detail oriented

What You Can Expect

·     Pay of $16.90 per hour

·     Health/Dental/Vision/Life Insurance

·     Flexible Spending Account (FSA) and Health Savings Account (HSA)

·     401(k) with company match

·     Vacation/Sick Time and Paid Holidays

·     Tuition Reimbursement

·     Employee Assistance Program

·     Employee Discount Program

·     Training and Development Programs (Percepta College)

·     Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Hours of operation: 8am-5pm EST, Monday-Friday.  MUST be flexible to any 8-hour shift/5 days per week, for 40 hours per week.(REMOTE Setup)

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