Service Team Coordinator

6 days ago

Joplin, United States D.H. Pace Company, Inc. Full time
Job DescriptionJob Description

DH Pace Company, Inc. in Joplin, MO, is seeking to hire a Service Team Coordinator who will effectively coordinate field employees. You will ensure that our services will meet or exceed the customer’s satisfaction. Prefer prior dispatching or scheduling experience.

Primary job functions:

  • Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
  • Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
  • Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
  • Assist with billing paperwork and meeting customer billing document requirements
  • Create and maintain service tickets to ensure service dates are met.
  • Work with estimating team to provide service quotes when required.
  • Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
  • Provide accurate work orders and picking lists to the warehouse for inventory pulling
  • Other responsibilities as assigned

Qualifications:

  • Experience using Microsoft Office Suite
  • Experience in the door industry is a plus but not required.
  • Experience in a dispatch or other high volume administration field is a plus.
  • Must have excellent communication skills and focused on customer service.
  • Must have good time management skills, be organized and have the ability to multi-task.
  • Represent the company in a professional manner

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

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