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AMS Support Analyst

3 months ago


Auburn Hills, United States Codeworks L.L.C Full time
Job DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Who We’re Looking For:
Codeworks is seeking an experienced AMS Support Analyst to join our dynamic team. In collaboration with a major automotive client in Detroit, you'll be at the heart of cutting-edge automotive technology. This position requires a proactive and analytical professional who excels in debugging and problem-solving to ensure the seamless operation of applications.

Responsibilities:

- Quickly understand, debug, and resolve application issues with strong analytical abilities.
- Exhibit excellent verbal and written communication skills to effectively interact with stakeholders.
- Demonstrate hands-on, solution-oriented, and customer-focused approach.
- Provide robust application management services (AMS) support, including querying system logs and debugging issues.
- System Integration: Understand system integration concepts and API specifications.
- Create flow diagrams to represent the operational functionality of systems.
- Leverage experience in the automotive sector, particularly in connected vehicle technology.
- Maintain a solid understanding of IT systems and their support requirements.
- Develop and maintain precise technical and user documentation.
- Perform tasks such as monitoring, analysis, reporting, and addressing issues promptly.
- I Manage communications for outages/incidents affecting the user community.
- Collaborate with internal and external stakeholders to drive issue resolution.
- Analyze incidents and propose improvements to minimize future occurrences and reduce incident inflow.
- : Handle tasks such as certificate management, product version tracking, and upgrade support.
- Any programming background is a plus.

Qualifications:
Willingness to work Onsite in Auburn Hills, MI- Strong analytical skills to diagnose issues, identify root causes, and implement effective solutions.
- Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Excellent verbal and written communication skills to effectively interact with users, stakeholders, and team members.
- Ability to develop and maintain technical and user documentation.
- Ability to work collaboratively with cross-functional teams and manage relationships with stakeholders.

Interested candidates Apply Here

About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.

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