IT Manager
2 weeks ago
Arlo Washington DC, soon to be added to the Arlo Hotels portfolio is now seeking a dynamic IT Manager
In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"......
Arlo Washington D.C. will comprise 229,846 square feet, which includes the restoration and preservation of the original 42,942-square-foot, five-story building, The Harrison Apartment, D.C.’s oldest known surviving conventional apartment building that has stood since 1882. Arlo Hotels is adding 186,904 square feet of space to the property, where the sixth through 12th floors, the penthouse, four meeting rooms and an indoor and outdoor rooftop lounge and pool will be located. The hotel will also feature a restaurant and bar, a “Bodega” cafe and lounge, and an interior courtyard.
Ideal for leisure and business travelers, Arlo Washington D.C. is conveniently located four blocks from Washington, D.C.’s Union Station and less than a mile from the Walter E. Washington Convention Center. Situated in the city’s bustling Judiciary Square neighborhood, the 445-room hotel is close to globally recognized landmarks such as The Capitol and the Supreme Court Building, fine dining options and upscale shopping.
The IT Manager oversees all aspects of information technology within the hotel. The role is responsible for maintaining and enhancing the hotel's technology infrastructure, ensuring that it supports the operational needs of the hotel and its guests. Additionally, the IT manager coordinates with brand standard vendors and critical application support to maintain a level IT environment.
RESPONSIBILITIES AND AUTHORITIES:
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Is a team player consistently engaged in serving others.
- You build strong partnerships with internal customers and outside vendors
- Responsible for overseeing and providing technical support for all systems including but not limited to network infrastructure, Servers, Workstations, and peripherals in conjunction with third party IT support.
- Ensure the reliability, availability, and security of IT systems and data.
- Responsible for coordinating with brand standard vendors regarding support of Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other critical applications.
- Works in conjunction with VP of IT to ensure proper execution of IT projects.
- Manage all data as a secure asset, responsible for systems and network security, disaster recovery, and business continuity.
- Responsible to ensure that IT Audit points/checklist are implemented as per relevant Standard operating Procedures. Conduct regular security audits and vulnerability assessments.
- Implement and enforce security measures to protect sensitive data, including guest information, financial records, and internal communications.
- Testing, troubleshooting, and adjusting information systems to operate effectively and supervising daily operations of network and server infrastructure.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Support implementation of software and hardware upgrades
- Monitors and maintains proper inventory of hardware and software licenses.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and discipline related applications.
- Administration of Email Systems/Provider (Office 365) and new user creation/onboarding
- Provide technical support to hotel staff for IT-related issues
- Develop and deliver training programs to educate staff on IT systems and best practices. Create documentation and manuals for IT procedures and troubleshooting material.
- Lead and lives the Arlo values and culture.
- Perform all other job-related duties as requested.
REQUIREMENTS:
- Diagnostic skills in relation to troubleshooting technical issues.
- Excellent interpersonal, organizational, and communication skills required.
- 2-5 years of experience working in IT operations
- Degree or Diploma in Information Technology field. Along with in depth knowledge of Microsoft Operating systems, Microsoft or Networking certification.
- Strong technical skills in networking, systems administration, database management, and cybersecurity.
- Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations
- Certifications such as CISSP, CCNA, or ITIL are a plus
- Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
- Strong critical thinking and decision-making skills
- Excellent project management skills and strong ability to prioritize
- Outstanding ability to interact and communicate with all levels of end users
- Outstanding ability to organize and prioritize technical services requests.
- Outstanding ability to quickly learn new technologies.
- Flexibility and agility is essential to this position.
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