Senior Manager, Customer Insights and Analytics
2 weeks ago
- Oversee Channel Analytics across various platforms including Digital, Marketing, Claims, and Customer Experience.
- Manage analytics for internal and external surveys, like Net Promoter Score and other satisfaction metrics.
- Drive continuous improvement by mining data for actionable opportunities and evaluating their financial impact.
- Specialize in survey essentials: negotiation, design, testing, sampling, and benchmarking.
- Analyze both structured and unstructured survey data to provide strategic insights.
- Help implement feedback through measurable initiatives to enhance customer experience, reduce costs, and foster loyalty.
- Contribute to improving ratings and other key performance indicators.
- Bachelor’s degree in Mathematics, Market Research, Economics, Business Analysis, Statistics, Engineering, or related field.
- 5+ years of experience with NPS, CSAT, and other customer experience metrics.
- Leadership experience required
- Proficiency in statistics, regression, and text mining; machine learning and natural language processing skills are a plus.
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Senior Financial Analyst
3 weeks ago
Phoenix, United States iLocatum Full timePublicly traded company in Phoenix is seeking a Senior Financial Analyst to join their corporate team in Phoenix, Arizona. This is an in office position. Job duties: Partner with Finance, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact Mine large datasets to develop actionable insights Present...
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Senior Digital Analyst
2 weeks ago
Phoenix, United States Ascensus Full timeSection 1: Position Summary The Insights & Analytics team within the Digital, Marketing and Analytics Mgmt. organization, is looking for an innovative and hands-on Sr. Digital Analyst to lead analytics efforts meant to drive growth and a superior user experience, through experimentation and data-driven insights. With a focus on our Retirement business, this...
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PEPI: Senior Associate, CFO Services
3 weeks ago
Phoenix, Arizona, United States Alvarez and Marsal Full timeDescription Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&M's Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...
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PEPI: Senior Associate, CFO Services
4 weeks ago
Phoenix, Arizona, United States Alvarez and Marsal Full timeDescription Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&Ms Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...
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Cyber Risk Analytics Analyst
2 days ago
Phoenix, United States Procom Full timeCyber Risk Analytics Analyst IntroWe are seeking a detail-oriented and experienced Cyber Risk Analytics Analyst to join our dynamic team. In this role, you will be responsible for creating and managing metrics and Key Risk Indicators (KRIs), developing insightful analytics around technology risks, and presenting your findings to senior leadership. This...
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Senior Accountant
3 days ago
Phoenix, United States Kassen Company Full timeOne of our esteemed clients is looking for a Senior Accountant to join their growing team. As a Senior Accountant, you will play a pivotal role in our finance team, ensuring the integrity of our financial records and providing valuable insights to support strategic decision-making. This position is critical to our organization, requiring a blend of...
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Senior Accountant
3 weeks ago
Phoenix, United States Ceterus Full timeSenior Accountant Full Time Remote About Ceterus At Ceterus, our job is to help franchise small business owners optimize their financial performance and reporting. We deliver timely and accurate monthly financial statements through our outsourced bookkeeping and accounting services that provide the insights to help owners meet their business objectives. As...
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PEPI: Senior Associate, CFO Services
1 month ago
Phoenix, United States Alvarez and Marsal Full timeDescription Alvarez & Marsal Private Equity Performance Improvement Senior Associate, CFO Services - (Digital Finance)OVERVIEW:A&Ms Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to...
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Senior Telecom Manager
1 day ago
Phoenix, United States Motion Recruitment Full timeJob Title: Senior Telecom Manager Location: Phoenix, AZ Job Description: The Senior Telecom Manager is accountable for providing oversight and managing daily operations of work performed by construction managers, supervisors, and subcontractors which handle telecom construction/installation/maintenance of all wireline projects related to...
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Senior Telecom Manager
6 days ago
Phoenix, United States Motion Recruitment Full timeJob Title: Senior Telecom Manager Location: Phoenix, AZ Job Description: The Senior Telecom Manager is accountable for providing oversight and managing daily operations of work performed by construction managers, supervisors, and subcontractors which handle telecom construction/installation/maintenance of all wireline projects related to...
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Senior Telecom Manager
6 days ago
Phoenix, United States Motion Recruitment Full timeJob Title: Senior Telecom Manager Location: Phoenix, AZ Job Description: The Senior Telecom Manager is accountable for providing oversight and managing daily operations of work performed by construction managers, supervisors, and subcontractors which handle telecom construction/installation/maintenance of all wireline projects related to...
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Senior Manager, People Partner
1 day ago
Phoenix, United States ASM Full timeASM is looking for a Senior Manager, US Region People Partner in Phoenix, AZ. ASM’s US population is expected to grow to approximately 325 US based employees, managers, and directors by year end. This is a high impact role with the opportunity to develop and influence people strategies to support ASM’s growth. The role reports into the Head of People,...
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Senior Manager, People Partner
4 weeks ago
Phoenix, United States ASM Full timeASM is looking for a Senior Manager, US Region People Partner in Phoenix, AZ. ASM’s US population is expected to grow to approximately 325 US based employees, managers, and directors by year end. This is a high impact role with the opportunity to develop and influence people strategies to support ASM’s growth. The role reports into the Head of People,...
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Senior Manager, People Partner
4 weeks ago
Phoenix, United States ASM Full timeASM is looking for a Senior Manager, US Region People Partner in Phoenix, AZ. ASM’s US population is expected to grow to approximately 325 US based employees, managers, and directors by year end. This is a high impact role with the opportunity to develop and influence people strategies to support ASM’s growth. The role reports into the Head of People,...
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Division Marketing Manager
3 weeks ago
Phoenix, United States Provincial Senior Living Full timeProvincial Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages lifestyle-focused senior living communities. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in...
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Ecommerce Product Manager
1 hour ago
Phoenix, United States ValoreMVP Full timeProject Duration: This is a 3-6 month contract-to-hire opportunity Summary: The Ecommerce Product Manager crafts an overarching vision for the products under their purview, employing a strategic outlook geared towards long-term success. They prioritize understanding customer needs, leveraging data and insights to identify and validate opportunities for...
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Managed Care Contract Senior Biller
1 month ago
Phoenix, United States Center for Orthopedic and Research Excel Full timeJob DescriptionJob DescriptionBenefits: $22-25/hrCompetitive Health & Welfare BenefitsMonthly $43 stipend to use toward ancillary benefitsHSA with qualifying HDHP plans with company match401k plan after 6 months of service with company match (Part-time employees included)Employee Assistance Program that is available 24/7 to provide supportEmployee...
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Business Intelligence Manager
2 days ago
Phoenix, United States CoolSys - Refrigeration and HVAC Systems Full timeOverview: With over 150 years of experience, and headquartered in Southern CA,?CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting.?CoolSys serves customers in the...
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Customer Relations Manager
1 week ago
Phoenix, United States NaumannHobbs Material Handling Corporation Full timeJob Description: We are seeking a dedicated and experienced Customer Relations Manager to join our team. The ideal candidate will have a strong background in customer service, relationship management, and problem-solving, with a focus on delivering exceptional experiences to our customers. As a Customer Relations Manager, you will be responsible for building...
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Ecommerce Product Manager
3 weeks ago
Phoenix, United States ValoreMVP Full timeProject Duration: This is a 3-6 month contract-to-hire opportunitySummary: The Ecommerce Product Manager crafts an overarching vision for the products under their purview, employing a strategic outlook geared towards long-term success. They prioritize understanding customer needs, leveraging data and insights to identify and validate opportunities for...