Director of Software Development

Job Title Director of Software Development

Job Type: FT

Location: Hybrid/Charlotte, NC

Who We Are

Benefits are complicated but by using innovative technology, paired with attentive and dedicated customer service, it doesn’t have to be At Flores, we focus on technology and customer service, so our clients can focus on their employees. We are a leader in the field of consumer-based reimbursement plans, COBRA, and Direct Bill services. With a 97% client retention rate, we continue to grow our footprint across the US.

Please visit our website to learn more about our people, culture, and benefits www.flores-associates.com.

Job Summary

At Flores, we are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. The Director of Software Development will provide comprehensive technical leadership and direction and solve technically hard problems while managing a team of software engineers. As a representative of Flores & Associates and the Information Technology department, this role has a responsibility to maintain business relationships and the credibility and goals of the corporation, the department, and Flores employees. The Director of Software Development reports to the CTO.

What You’ll Do

• Lead and manage multiple scrum teams (Production Support, New Development, Devops) aligning software engineering function with the operational and strategic goals of their organization.
• Review, drive, and extend as necessary agile engineering processes to ensure timely delivery and continuous improvement.
• Define application objectives by analyzing user requirements, envisioning system features and functionality.
• Manage software engineers and assign appropriate tasks.
• Oversee specific project logistics and resource allocation.
• Own transformational changes in our engineering culture spanning multiple teams.
• Function as a scrum team member to do all it takes to ship product.
• Manage projects, contribute to team meetings, and troubleshoot development/production problems across multiple environments and platforms.
• Conduct technical research and apply critical thinking to provide solutions and new ideas.
• Complete application development by coordinating requirements, schedules, and activities; contribute to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.
• Support users by driving the development of documentation and assistance tools.
• Update job knowledge by researching new application technologies and software products; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Responsible for welcoming and engaging new team members through direct hire and acquisitions.
• Perform other duties as assigned.
• Maintain quality work that exemplifies and promotes Flores’ core values.

Who You Are

• A self-driven, inquisitive, and tenacious individual, capable of understanding and improving upon complex existing software platforms.
• A graduate of a bachelor’s degree program preferably a degree in Computer Science, MIS or equivalent will be considered.
• Minimum 10 years of overall Software Engineering experience including minimum 6 years in leadership roles.
• Someone who can successfully lead a team with excellent communication skills and business sense.
• Someone with at least 6 years of experience with Agile methodologies skillful with all agile processes from refinement to delivery.
• Someone with exceptional knowledge of software engineering concepts and an understanding of how technology applies to business concepts, with the ability to manage projects.
• An individual who has the ability to work on multiple projects in various stages simultaneously.
• Highly experienced in system design, working with networks, databases, algorithms, and data structure, browsers, and the internet.
• Someone with solid software engineering test skills and automation frameworks.
• Experienced in GIT source control.
• Ability to build, maintain and improve upon Devops disciplines and processes.
• Someone with Architectural acumen and advanced coding skills in a .NET environment with C# and good working knowledge of Azure Cloud environment.
• Skilled with programming languages, web development mark-up, and scripting languages such as HTML, XML, XSLT, JavaScript, CSS, etc.
• Competent with operating systems Microsoft Windows, macOS, Linux, Android, and iOS.
• An individual with understanding of advanced architecture and Single Page Application frameworks (React, Angular, Vue, etc.).
• An individual who is experienced with web-based and/or client-server development, and is experienced with web services (REST, SOAP/XML, RPC/HTTP, etc.).
• Someone with a desire to work with the wide variety of tools, technologies, and methodologies (Visual StudioF, PostgreSQL, automated unit testing frameworks, Azure DevOps, etc.).
• Prior experience building Enterprise applications in either healthcare, financial or employee benefits industries required.
• Understanding of Enterprise EDI and other integration technologies and frameworks required.
• Ability to work both independently & within a team environment while using strong communication skills (clear & concise written & verbal). Above average analytical, problem solving and attention to detail skills.
• An individual that understands the value of providing a high level of customer service.

Work Environment

Flores’ standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid office environment based out of our Charlotte office. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with Flores team members and candidates and must be able to exchange accurate information clearly in these situations.

How We Support Our Team

At Flores, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too

• Competitive Benefits – Flores offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA’s, Pre- and Post-tax 401k’s with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more
• Work Life Balance – We want all our team members to have time to focus on themselves and their families. We offer a Monday - Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this.
• Community Involvement – We love to give back to our community, and we recognize that our team does too We have a volunteer program in place to support our team members as they help the organizations’ they are passionate about.

Our Core Values & Diversity Focus

Our vision is to be the most admired benefits partner, and our core values and beliefs are:

• We believe in always doing the right thing.
• We believe that a remarkable service experience is possible.
• We believe in trusting one another as an operating philosophy.
• We believe that high performance teams deliver extraordinary results.
• We believe in building benefits technology that converts the complex to easy.
• We seek to empower, empathize, and respect our team members and our world.

Flores & Associates is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.