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Aircraft Records Analyst

1 month ago

Lakeland, United States Double M Aviation Full time
Job DescriptionJob DescriptionSalary: $18 - $22

The Aircraft Records Analyst will compile and research aircraft records. They work closely with the Assistant Director of Operations to ensure information is communicated effectively to the customer during each maintenance event. They also perform administrative duties such as phone and email communications, preparing and updating various documents and reports, and aiding the Assistant Director of Operations as needed.

 

Responsibilities: 

 

Aircraft Logbook and Data Research: Research incoming aircraft logbooks and supporting data, providing the information found to the ADO to aid in determining the work scope of the project. Read and interpret aircraft documents and maintenance manuals, categorizing and recording this information appropriately.

 

Logbook and Document Organization: Organize aircraft logbooks and documents to ensure easy access and retrieval. Maintain systematic records to support efficient information management and compliance. Create FAA forms such as weight & balance, AD compliance lists, Form 337s, etc.

 

Information Management: Collaborate closely with the ADO to create and enhance systems for information retrieval, processing, organization, and implementation. Ensure efficient and effective handling of crucial data to support operational needs.

 

Work Orders: Assist the ADO in the creation and updating of work orders throughout the maintenance event to ensure timely and accurate completion.

 

Communications Flow: Efficiently channel incoming customer communications (emails, phone calls, and in-person interactions) to the relevant department when information is needed that is beyond the Admin Assistant's scope of knowledge. Compose, send, and manage emails on behalf of the office, ensuring that all customer-related communications are clear, informative, and courteous.

 

Intra-department Collaboration: Collaborate with colleagues to relate information regarding to aircraft records and maintenance. This research supports team members by providing accurate data to aid in decision-making and enhances the overall efficiency and effectiveness of the team's operations.

 

Trends Analysis & Feedback: Monitor customer sentiment and feedback to identify trends and areas for improvement. Utilize this feedback to make recommendations to management on ways to improve customer communications.

 

Administrative Assistant Back-up: Step in to perform administrative assistant duties when the Administrative Assistant is absent or backlogged.

 

Qualifications:

 

  • High school diploma or equivalent
  • Proficiency in using Microsoft Office Suite (Excel, Word, etc.) and Google Suite (Sheets, Docs, etc.)
  • Strong accuracy and attention to documenting aircraft records data and communicating with customers
  • Excellent communication skills when interacting with customers regarding updates, maintenance status, and issues discovered during a maintenance event
  • Ability to independently prioritize tasks, manage multiple projects, and meet deadlines
  • Strong research skills and ability to interpret information found.