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Front-End Collector

3 months ago

Virginia Beach, United States Tidewater Finance Company Full time
Job DescriptionJob Description

Tidewater Finance Company, located in Virginia Beach, Virginia has a full-time position in office available for a Front-End Collector. We provide diverse lending solutions for our dealer network while promoting employee integrity, teamwork and an uncompromised level of customer service.

The position requires the following qualifications:

  • A minimum of 1 year collections experience in a Call Center environment
  • Ability to communicate effectively and professionally both verbally and in writing
  • Organized and efficient
  • Adaptability and Punctual
  • Ability to multi-task with strong negotiation skills
  • Proficient dialer and skip tracing capabilities
  • Bilingual in Spanish is a plus

Responsibilities include but are not limited to:

  • Employee will have access to personal identifiable information (PII) and business confidential information
  • Collection of subprime automobile accounts through our automated dialer system
  • Handle customer service issues and process related paperwork
  • Negotiation for payment arrangements on customer accounts
  • Basic skip tracing
  • Adherence to company policies and procedures in addition to compliance of state and federal regulations
  • Other duties as assigned

The standard hours for this position are:

  • Monday through Friday 8:00 am to 5:00 pm or 8:30 am to 5:30 pm, with 1 late night per week and rotational Saturdays 8:00 am to 12:00 pm.

This position has a Bonus Earning Potential

Tidewater Finance Company offers a competitive salary as well as a comprehensive benefits package to our full-time employees including:

  • 40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment
  • 6 paid holidays as well as an anniversary holiday and birthday holiday benefit
  • Paid personal and sick leave after 90 days of employment
  • Health, dental, life and disability insurance as well as AFLAC supplemental insurance
  • A 401k plan with a company match after 6 months of employment, however, we have quarterly enrollment periods

To apply please visit our website at www.TidewaterFinance.com and click on our Careers page.


Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex (including pregnancy), marital status, religion, disability, genetic information, military status or any other characteristic or status protected by law.