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Electronic Services Specialist

1 month ago

Lake Odessa, United States Union Bank Full time
Job DescriptionJob DescriptionDescription:

SUMMARY OF DUTIES


Under general supervision, provides day-to-day administration of Electronic Services and ACH operations and disputes; additionally, assists the Deposit Operations manager in the daily deposit operations functions and operations.


ESSENTIAL FUNCTIONS


  • Oversees, manages and continuously enhances the bank's suite of business Electronic Services; this includes, but is not limited to Cash Management, Remote Deposit Capture, One Day ACH, and Customer Payment Portal (CPP).
  • Prepares all new Electronic Services contracts and addendums for changes to current contracts.
  • Facilitates quarterly Electronic Services sales meetings.
  • Responsible for setting up all new Electronic Services and assisting current customers.
  • Ensures compliance with ACH guidelines and takes accountability to keep up to date with ACH rules and guidelines.
  • Oversees yearly third-party ACH audit including the gathering of request items, meeting with the auditor, responding and resolving any exception items noted.
  • Provides regular training and coaching to staff regarding all aspects of Electronic Services.
  • Implements and manages Electronic Services and ACH policies.
  • Process debit card and fraud disputes.
  • Reconcile internal clearing accounts.
  • Review and process daily balancing reports.
  • Accept and process wire transfers.
  • Perform ongoing Customer Information File maintenance
  • Import and index documents into the company's document storage program.
  • Process Fresh Start, unpostables, chargeback, overdrafts and correspondent bank account adjustments.
  • Set-up new Remote Deposit Anywhere (RDA) users, and review and process RDA warnings and expectations.
  • Answer and assist with overflow of customer service calls from the Contact Center.

OTHER FUNCTIONS


  • Other duties assigned from time to time by COO.
  • Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.

WORKING CONDITIONS OF THE JOB


  • Stationed at desk area 85% of working time. Travel for customer visits for Electronic Services sales calls, installations, and troubleshooting.
  • No particular hazards on the job.
  • No unusual physical exertion required.
Requirements:

JOB QUALIFICATIONS


  • AAP Certification
  • High School education
  • Ability to work independently.
  • Must have superior customer service and sales abilities.
  • Must be detail-oriented, accurate, and have good listening skills.
  • Good interpersonal communication and computer skills: ability to operate standard office equipment such as computers and adding machines.
  • Ability to retain confidential information.
  • Professional appearance and manner are required for this customer contact position.



ADDITIONAL QUALIFICATIONS


  • Minimum of 5 years retail banking and 2 years of ACH experience.
  • Experience with Jack Henry 20/20 software suite of products