Dispensary Retail Lead

7 days ago

Waltham, United States The Mint Dispensary Full time
Job DescriptionJob Description

Job description

Our retail leads are the next up and coming leadership as we continue to grow. In this role, you will be exposed to managerial experiences, the fast-paced retail lifestyle. Leading others is the biggest impact this role will have within our organization. Multiple locations are due to open this year and growth is highly expected, join our team now if you want to grow within the cannabis industry

All shifts currently available, weekend availability is required

Duties:

  • The lead will be exposed to opening and closing duties. 
  • Have the opportunity to observe and help structure the flow of the retail floor operations to ensure our consumers are being taken care of. 
  •  Maintain quality customer service by establishing and enforcing company standards. 
  •  Developing de-escalation skills managing patient inquiries and complaints, improve customer experience. 
  • Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints.
  • Creating a customer experience unique in the industry, proving patients with product knowledge and making helpful recommendations. 
  • Verifies patient's allotment and ensure they have the allotment necessary for their purchase.
  • Participate in ongoing education and professional development as needed. 
  • Organize and display product neatly to maximize sales, ensure proper store signage is maintained at all times, and ensure the quality and freshness of all products.
  • Coordinate the daily cleaning and organization of the store and stockroom, to assist in smooth workflows. 
  • Supervise and delegates tasks to team members at the discretion of store management.
  •  Assist in executing proper schedule requirements of team members 
  • Communicate concerns of the team to the Assistant Store Manager and/or Store Manager.
  • Create and foster the Mint work culture. 
  • Coach others in a positive and constructive manner.
  •  Showcase excellent interpersonal, motivational, and team-building skills.
  • Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints

QUALIFICATIONS:

  • Applicant must be twenty-one (21) years of age
  • A flexible schedule, including daytime, nights, and weekend availability to meet the needs of the business.
  • High school diploma or equivalent.
  • Must be able to pass a CORI background check, and be eligible to register as an agent with the CCC.

Knowledge, Skills and Abilities Required:

  • High attention to detail with thorough record keeping abilities.
  • Strong verbal and written communication skills.
  •  Ability to lift and move merchandise up to 50 lbs.
  • Ability to stand for extended periods of time (3+ hours).
  • Ability to operate a computer, POS/register system, keyboards, and scanners.
  • Ability to problem solve
  • Reliable transportation and valid form of identification.
  • Knowledge of cannabis brands and products available on the Massachusetts market.
  • knowledge of cannabis product regulations including dispensing procedures and transaction limits.
  • Previous cannabis experience is preferred.

Job Type: Full-time, exempt 

Benefits:

  • Dental insurance
  • Health insurance
  • Sick time 
  • Vision insurance

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Weekend availability

Experience:

  • Leadership: 1 year 
  • Customer service: 1 year 
  • Cannabis: 1 year

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