Lead Expo/Food Runner

2 months ago

Pismo Beach, United States The Cliffs Hotel and Spa Full time
Job DescriptionJob Description

Lead Expo - The Cliffs Hotel & Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

Marisol at The Cliffs Hotel & Spa is continuously growing and expanding We are seeking a gracious, thoughtful, and motivated part-time Lead Expo/Food Runner who can create a sense of luxury while engaging with guests in a fast-paced environment. We look forward to connecting with you



EXPO Position Summary:

This position is responsible leading the Expo and Food Runner functions for all orders from the Front of House (FOH) side of the line. This role requires a strong understanding of our menu and how items are presented, and must have previous experience on the Expo line. Strong communication skills are a must, as well as the ability to be a role model for others.

EXPO - Essential functions of the Job:

  • Ensure delivery of excellent levels of service, especially graciousness, ownership, and sense of luxury.
  • Train others on correct Expo procedures, in partnership with management
  • Ensure levels of stock and supplies needed are maintained.
  • Complete daily paperwork as needed for the department.
  • Must be knowledgeable on the menu and items used in the preparation of dishes.
  • Ensure all orders are complete and correct before delivery.
  • Have an above average knowledge of wines and spirits.
  • Follow all hotel procedures according to handbook and rating guidelines.
  • Provide information as required.
  • Handles guests' requests without transferring guest calls to other areas.
  • Makes manager aware of any guest's comments or complaints.
  • Polish silverware during downtime
  • Do rollups during downtime.
  • Perform any other job-related task as directed.
  • Follow procedures for delivery to a guest room
  • Assists the host in clearing trays from hallways and hallway service areas.
  • Attends and contribute input to staff meetings.
  • Assists in emergency and security procedures as directed by management and the established emergency plan.

FOOD RUNNER Position Summary:

The Lead Food Runner will lead efforts in food delivery for the whole restaurant including dining room and lounge, in room dining and hotel amenities. This role requires the ability to multitask in a fast-paced environment, while being a role model to others.

FOOD RUNNER - Essential functions of the Job:

  • Ensure delivery of excellent levels of service, especially graciousness, ownership, and sense of luxury.
  • Train others on correct Food Runner procedures, in partnership with management
  • Stock the line with all supplies for the shift (condiments, to go containers, etc.)
  • Keep the line clean, sanitizing before, during and after the shift
  • Taking direction from the Expo as to where finished orders need to be delivered (front, IRD, or tables)
  • Asking the guests if there is anything else that they need and then getting it for them, ensuring great guest experience
  • Stay in communication with Expo and IRD as to any needs
  • Assist IRD when needed
  • Assists the host in clearing trays from hallways and hallway service areas.
  • In the morning if there is no host, this position will do a hall run(s) at 11am or as directed by a manager
  • Polish silverware during downtime
  • Do rollups during downtime

Additional Job Duties:

When coverage allows, the expo/food runner is to work IRD duties as well

IN-ROOM-DINING Position Summary:

The Lead IN ROOM DINING SERVER will lead efforts in the set up and delivery of all in room dining orders. Additionally, between 3-4pm, they are responsible for ensuring timely delivery of all hotel amenities, partnering with management and other departments if needed.

IN-ROOM-DINING - Essential functions of the Job:

  • Ensure delivery of excellent levels of service, especially graciousness, ownership, and sense of luxury.
  • Train others on correct In-Room Dining procedures, in partnership with management
  • Stock the line and IRD area with all supplies for the shift (condiments, rollups, to go containers, etc.)
  • Keep the line and IRD area clean, sanitizing before, during and after the shift
  • Print cheque and ensure it goes with the correct order and has a signature upon delivery
  • Set up and prep orders for delivery including condiments, garnishes and salt/pepper
  • Ensure timely delivery of correct order
  • Maintain signed cheques in a neat and concise manner to be delivered back to the host stand for the host to close out
  • Deliver all amenities between 3-4pm, making sure any cards that are to be delivered with orders go to the correct room
  • Get the host a complete list of all amenities to be entered into silverware at the beginning of the shift
  • In the morning if there is no host, this position will do a hall run(s) at 11am or as directed by a manager
  • Polish silverware during downtime
  • Do rollups during downtime

Physical requirements of the position include:

  • Ability to work occasional long hours.
  • Ability to exert up to 100 pounds of force occasionally. And/or 50 pounds of force frequently an/or up to 20 pounds of force constantly to lift, carry, pull or otherwise move objects.
  • Ability to stand continuously for duration of shift (6-8 hours a day)
  • Ability to walk/run continuously for duration of shift (6-8 hours a day)
  • Ability to work in stressful situations

Education, Experience, Skills:

  • High School Diploma or equivalent preferred.
  • Six months related experience preferred.
  • Must have completed the Responsible Beverage Service training & ABC exam
  • Excellent command of English language

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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