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Heavy Equipment Parts Counterperson

4 months ago

Warrington, United States Earthborne, Inc. Full time
Job DescriptionJob Description

Join Our Growing Team

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 48 years. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the past 45 years have become a part of this family.

Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.
 

What We Offer

  • Fantastic Culture and Work Environment
  • Company Provided Employee Healthcare, 401K, PTO.
  • Paid training
  • Flexible hours 

Responsibilities

  • Assisting technicians with all their parts needs, including but not limited to, looking up parts, ordering parts from their respective vendor, pulling parts out of inventory, and taking parts out to technicians when required to maintain and improve shop productivity.
  • Unload, check in, receive, and put away stock orders.
  • Ship parts orders as needed.
  • Process vendor returns.
  • Fill in for front counter parts employees as needed.
  • Answer incoming calls promptly and process telephone orders.
  • Determine customer needs and fulfill orders.
  • Read and interpret catalogs and e-catalogs to determine replacement part numbers and prices
  • Determine replacement parts required according to inspections of old parts, customer requests, or customer descriptions of malfunctions.
  • Examine returned parts for defects.
  • Prepare part sales invoices.
  • Assist in management of inventory/stock.
  • Establishes and maintains rapport with current customers, always remaining aware of, and addressing their needs.
  • Retrieve parts from the parts room and disperse to work in progress area
  • Call vendors for additional parts or special-order items
  • Organize vendor/shop returns

 

Basic qualifications

  • Must have a high school diploma or GED equivalent.
  • Knowledge of equipment parts.
  • A customer service centered attitude and exceptional communication skills to convey information effectively.
  • Equipment parts sales experience a plus.

 

Check out this video to learn about Earthborne and tour the Facility