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Heavy Equipment Parts Specialist
2 months ago
Company Overview
Earthborne Inc is a leading provider of construction, forestry, snow removal, and landscaping equipment in Pennsylvania. With over 48 years of experience, we have established ourselves as a trusted sales, service, and trucking partner for our customers.
Our Mission
At Earthborne Inc, our purpose is to build long-term partnerships with our customers by providing exceptional service and solutions to their equipment needs. We strive to create an experience that exceeds our customers' expectations and rewards them with repeat business.
Job Summary
We are seeking a skilled Heavy Equipment Parts Specialist to join our team. The successful candidate will be responsible for assisting technicians with parts needs, unloading and processing stock orders, and providing exceptional customer service.
Key Responsibilities
- Assist technicians with parts needs, including looking up parts, ordering parts from vendors, and pulling parts from inventory.
- Unload, check in, receive, and put away stock orders.
- Ship parts orders as needed.
- Process vendor returns.
- Fill in for front counter parts employees as needed.
- Answer incoming calls and process telephone orders.
- Determine customer needs and fulfill orders.
- Read and interpret catalogs and e-catalogs to determine replacement part numbers and prices.
- Determine replacement parts required according to inspections of old parts, customer requests, or customer descriptions of malfunctions.
- Examine returned parts for defects.
- Prepare part sales invoices.
- Assist in management of inventory/stock.
- Establish and maintain rapport with current customers.
- Retrieve parts from the parts room and disperse to the work in progress area.
- Call vendors for additional parts or special-order items.
- Organize vendor/shop returns.
Requirements
- High school diploma or GED equivalent.
- Knowledge of equipment parts.
- Customer service centered attitude and exceptional communication skills.
- Equipment parts sales experience a plus.
