Solutions Architect

4 weeks ago

New York, United States Tekscape Full time
Job DescriptionJob Description

Job Title: Senior Solutions Architect

Reports To: Senior VP of Sales

Job Type: Full Time

Travel: This position requires light travel to our customers in the NYC area, and to customer offices nationally as needed. Trade shows and vendor/partner travel may also be necessary.

Compensation: This position is compensated in a base salary + commission model

 

About Tekscape

Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. We operate via two physical locations in the United States. Based on our engineers’ advanced technical knowledge and by leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. Tekscape services include managed IT, managed security services, cloud computing, compliance, hardware/software, and collaboration.

 

Job Summary

The Senior Solutions Architect position is a key role to grow Tekscape’s business in sales and profits. S/he is responsible for providing technical pre-sales support to current clients and prospects in collaboration with members of the sales team. The Senior Solutions Architect is responsible for translating a prospect or existing customer's business and technical needs into a deliverable technology solution. Timeline for implementation, costs, and billable revenue are key considerations for success.

 

Job Duties and Responsibilities

  • Provide pre-sales technical design support related to the following disciplines o Networking (Routing/Switching/Wireless) o Security (Endpoint, Email, Web, Identity, Training, SOC) o Systems (Server, Virtualization, Private and Public Cloud, Data Backup) o Collaboration (VoIP, Video Conferencing, Content Sharing)
  • Participate throughout the sales process in support of the field account executive. Typical sales responsibilities include o Uncover the prospect’s business and technical requirements via a discovery call o Design a technical solution to achieve the prospects business and technical objectives, including (but not limited to)
    • A Bill of Materials
    • Professional Services Statement of Work (SOW)
    • Determine appropriate gross margin levels to achieve business relevant profitability for each project
    • Architecture Design Document
    • Other technical documentation
  • Present the proposed solution to both technical and business decision makers, using language appropriate to the audience
  • Participate in the RFP process for larger opportunities, including technical writing to prepare RFIs and RFPs
  • Become the pre-sales expert in the assigned technologies, and deliver training to other Solutions Architects and Account Executives to increase the overall knowledge of the team
  • Develop content and conduct product demonstrations and webinars
  • Articulate technology and product knowledge to clients and sales team
  • Stay current with certifications and technical expertise 2 Required Skills

 

Qualifications

 

  • 8+ years of experience working with systems, networking, collaboration, and security technologies
  • Possesses a strategic mindset with the ability to apply business solutions to a technical challenge
  • Technical communication skills – written, verbal, and in-person presentation, including the ability to present a solution to both technical and non-technical audiences
  • A problem-solving mindset, with a methodical approach to design
  • Exercises a collaborative team approach, and is able to provide guidance to peers
  • Work experience as a Solutions Architect at an MSP or VAR Education & Certifications
  • Bachelor’s Degree in Engineering, Graduate degree preferred
  • Hardware, Software, and/or industry recognized certifications (ITIL, Microsoft (Azure), Cisco, etc.)
  • Knowledge of ConnectWise or similar CRM tool
  • Tekscape employees enjoy the following benefits:

 

 Excellent Benefits (including medical, dental, vision, and life insurance)

  • Paid Parental Leave (NYS Paid Family Leave)
  • 401(k) plan with matching company contribution
  • Vacation/ Paid Time Off / Sick Leave
  • Professional Development Programs
  • Employee Referral Programs
  • Professional certifications stipend
  • Corporate-Branded Swag & MORE We are an Equal Opportunity Employer that truly believes in the benefits of diversity

 

Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge.

 

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