Product Specialist

1 month ago

Miami, United States haku (careers@hakusports.com) Full time
Job DescriptionJob Description

We are looking for a haku technology expert to join our sales and marketing team as a Product Specialist / Solutions Engineer. The ideal candidate will utilize their product knowledge to provide cross-functional support to sales, marketing, product, and customer experience, providing key support and communication about the product’s functions, customer insights, and more.


YOUR LIFE AT HAKU

Our state of the art, stunning offices overlooking Biscayne Bay in Miami are home to a diverse, thoughtful, and dynamic group of passionate professionals. We thrive on solving challenges, fostering strong relationships with our customers, creating innovative technology, and winning together as a team - we think you’ll love it too


As a Team Member, You'll Be Eligible To Benefit From:

  • Flexible PTO + paid holidays
  • Top-quality benefits package (Health, Dental, Vision, STD, LTD, and Life Insurance)
  • 401k with employer matching (after 90 days)
  • Parental Leave: paid parental leave for birthing and non-birthing parents (after 1 year)
  • Professional Development Reimbursement (after 6 months)
  • Monthly credit towards wellness activities (gym, meal plans, mental health costs)
  • Free access to wellness subscriptions, mental health and financial planning platforms
  • Discounted rates for pet insurance, voluntary life insurance and exclusive employee discounts through Perkspot
  • Company-paid parking in the heart of Brickell
  • State-of-the-art Apple computer and accessories
  • Wellness activities, happy hours, and company-wide fun events
  • Top-of-the-line office facilities, including an on-site gym and wellness center, fully stocked kitchen, and more


WHAT YOU'LL DO

  • Product Mastery: Develop and maintain an in-depth understanding of our product offerings, including features, benefits, and differentiators. Stay updated on the latest product developments and industry trends, and Assist in creating sales assets that need a knowledgeable product lead (like demo videos, etc.). You will play a pivotal role in engaging with customer stakeholders, presenting our product vision and roadmap with confidence and clarity.
  • Industry Knowledge: Gain and maintain a thorough understanding of the industry in which we operate. Leverage this knowledge to contextualize our solutions and articulate their value in relation to customer needs.
  • Customer Use Cases: Become an expert on customer use cases and success stories. Use this knowledge to craft tailored demos and presentations that resonate with different customer segments to support the sales team.
  • Technical Expertise: Master the "know-how" to effectively communicate the technical aspects of our product to both technical and non-technical audiences. Collaborate with the product team to understand technical nuances and how they translate into customer benefits, and providing enablement to our CX and Sales teams when new features are rolled out.
  • Sales Support: Work closely with the sales team to provide product demonstrations, technical support during sales calls, and assist in the development of proposals and presentations. Help the sales team close deals by showcasing the value of our solutions.
  • Cross-Functional Collaboration: Collaborate with various teams, including product management, sales, customer experience, and marketing, to ensure that product messaging is consistent and that customer needs are being met. Share customer and industry insights gathered from your collaboration with the CX/Sales team back to the Product Team so we can continue to innovate and remain competitive. Additionally, you’ll support product marketing in the product knowledge needs of GTM campaigns.
  • Customer Experience: Support the customer experience team by providing product knowledge and technical support as needed. Assist in the onboarding of new customers by ensuring they understand how to use our products effectively.
  • Revenue Growth: Ultimately, contribute to driving revenue and winning new business by effectively supporting sales and customer experience initiatives. You will serve as the in/external product expert resource to provide detailed product information, best practices, and educational content through customer meetings and online communities.


WHO YOU ARE

  • Strong Collaborator and Team Player
  • Detail-oriented with excellent interpersonal, presentation, written and communication skills
  • Problem-Solver and Critical Thinker
  • Strong Leadership Skills and Influence
  • Time Management and Prioritization
  • Creative thinker and Innovator
  • Comfortable with being highly adaptable and flexible in a fast-paced, start-up environment
  • SaaS Sales, Customer Success, or Product experience is preferred
  • Experience (and ideally technical proficiency) in any of the following is preferred: CRM, E-commerce, Fundraising, Payment Processing, Complex Endurance Events
  • Self-Starter with an excellent ability for problem-solving and intellectual curiosity to seek out answers until a topic is fully comprehended
  • College education in Business Administration, Marketing, Communications preferred. Masters Degree preferred but not required.


MORE ABOUT HAKU

 haku is a state-of-the-art technology platform that powers world-renowned events. Our SaaS product equips event organizers of all sizes with an impactful business platform that enables them to plan, organize, promote, and execute their events. The bulk of our customers make up the enterprise tier of our market and include organizations like the Marine Corps Marathon, runDisney, The Philadelphia Eagles, the Bank of America Chicago Marathon, Houston Marathon, the Big Sur Marathon, Team in Training, Lexus Corporate Run, and many more.

We’re proud to be a minority owned-business and equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Our vision as an employer is to establish a work environment where everyone is welcomed, and anyone has the right to succeed

For more information about our company, please visit our website at www.hakuapp.com/careers


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