Parts Dispatcher/Counterperson

Position: Parts Dispatcher/Counterperson

Reports to: Parts Manager

Department: Parts

Position Summary: The Dispatcher acts as the principal contact between the parts department and service technicians, pulls parts and prepare items for shipment, verifies accuracy of deliveries, and sends drivers to the appropriate locations to deliver parts in a timely manner. Provides customer satisfaction and maximize dealership sales.

Essential Duties and Responsibilities:

• Provides fast and courteous service to external and internal customers.
• Answers the telephone, greets customers with a warm greeting and eye contact and receives customer orders, questions and requests.
• Conducts regular daily, weekly and monthly inventories.
• Confirms all items on a Repair Order are billed out correctly and on the correct lines. Thoroughness is essential
• Participates in regular training – internal and Manufacture required
• Counts, weighs, measures items in incoming and outgoing shipments to verify information against bills of lading, invoices, orders and other records.
• Determines method of shipment, utilizing knowledge of shipping procedures, routes and rates.
• Selects containers and assembles if necessary
• Packs items into containers, using the appropriate spacers, fillers and protective padding.
• Secures container and applies proper shipping labels (Identify hazardous packages).
• Post weights and shipping charges, affixes postage.
• Unpacks and examines incoming shipments, rejects damaged items, records shortages and corresponds with shipper to rectify damages and shortages.
• Ensures that outgoing shipments meet specifications.
• Receives damaged or defective goods returned to establishment.
• Receives unsold products returned by the Parts Driver.
• Any other duties as assigned by management.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Less than high school education; or up to three months related experience or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals. Ability to write simple correspondence. Ability to communicate effectively with employees and to individual customers.

Reasoning Abilities:

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, & Registration:

Current, valid driver's license and satisfactory Motor Vehicle Report (MVR)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, stoop, kneel, crouch or crawl; use hands to handle or feel; reach with hands and arms; climb or balance; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision and peripheral vision.

Work Environment:

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles. The employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

We strive to maintain a culture that fosters happy employees which in turn creates happy customers.

About Us:

For over 100 years, McClinton Auto Group has called the Mid-Ohio Valley home. Now in our fourth generation of family ownership, we are growing and looking for candidates to help our top-rated Service Department. We are proud of the history of success since our founding in 1915 and of the people who make this company a successful organization. It is our continuing intent to provide our employees and customers with a cordial atmosphere in which to work, shop and obtain expert service. We have a fun and laid-back environment. Our goal is to make your experience challenging, enjoyable, and rewarding.

We want you to come grow with us

Job Type: Full-time

Previous Experience Preferred.

We are an equal opportunity employer and prohibit discrimination/harassment about race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits

Employee Referral Program

Vehicle Purchase Off the Curb Referral Program

Uniforms

Lunch On Us (Special Occasions and Thank you)

Annual Car Show

Annual Christmas Dinner

Roger Brown Body Shop Scholarship

Personal Identity Theft Protection Plan (for you and your household)

Proficiency Bonus Program (Technicians)

Bonus Program (Service Advisors)

Bonus Programs (Sales)

Alt Schedule (Salesman Benefit)

On-site and Off-site Training

Mitsubishi Employee Discount (AT&T)

Anniversary Benefit

After sixty (60) days of employment:

• $10,000 life insurance policy as no cost to the employee.
• Automatic Paycheck Deposit
• Benefits offered through payroll deduction
• Health Insurance Options

  • Bronze OR Silver Plan – Silver Plan includes Account (HRA) funded yearly by the owner. ($750)

  • American Fidelity Insurance options available, including Disability, Cancer, Accident, Life, and Flex paid via payroll deduction.

• Paid Bi-Weekly
• Paid Holidays
  • Christmas
  • New Year's Day
  • Thanksgiving
  • Memorial Day
  • Labor Day
  • Independence Day

After ninety (90) days of employment (starting January 2022):

• Prorated sick/personal days

After one year of employment:

• One Week Paid Vacation
• 5 sick/personal days
• Retirement plans available
• 401K - Owner Match 2%