ServiceNow Architect

3 days ago

Alpharetta, United States VeeRteq Solutions Inc. Full time
Job DescriptionJob DescriptionPosition: ServiceNow Architect Location: Alpharetta, GA 30005Job Description: The ServiceNow Architect plays a critical role in the design, implementation, and optimization of ServiceNow solutions within the organization. This position requires a deep understanding of the ServiceNow platform, IT service management processes, and business requirements to architect solutions that drive efficiency, automation, and innovation.Responsibilities:Solution Architecture:
  • Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.
  • Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.
  • Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.
Platform Customization and Configuration:
  • Configure and customize the ServiceNow platform to meet specific business needs and workflows.
  • Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.
  • Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
Integration and Automation:
  • Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.
  • Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
  • Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.
Technical Leadership:
  • Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
  • Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
  • Mentor junior team members and share best practices for ServiceNow development and architecture.
Performance Optimization and Scalability:
  • Identify opportunities to optimize performance, scalability, and reliability of ServiceNow solutions.
  • Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads.
  • Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades.
Documentation and Knowledge Sharing:
  • Document technical designs, configurations, and implementation details for ServiceNow solutions.
  • Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.
  • Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise.
Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications preferred.
  • Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
  • In-depth knowledge of ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow IntegrationHub.
  • Strong understanding of IT service management processes, ITIL framework, and industry best practices.
  • Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Preferred Qualifications:
  • ServiceNow Certified Application Developer (CAD) certification.
  • Experience with ServiceNow Performance Analytics and Reporting capabilities.
  • Knowledge of ServiceNow Service Graph and CMDB data modeling.
  • Familiarity with Agile development methodologies and DevOps practices.
  • Experience with ServiceNow platform upgrades, patching, and migration strategies.

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