ServiceNow Architect

1 week ago

Alpharetta, United States iO Associates - US Full time


ServiceNow Architect:

Are you passionate about leveraging ServiceNow to drive efficiency and innovation? We are seeking a talented ServiceNow Architect to play a pivotal role in designing, implementing, and optimizing ServiceNow solutions.
Key Responsibilities:
Solution Architecture:

  • Design end-to-end solutions on the ServiceNow platform aligned with business requirements.
  • Develop technical specifications, architecture diagrams, and solution designs.


Platform Customization and Configuration:

  • Customize and configure ServiceNow to meet specific business needs and workflows.
  • Develop components such as workflows, forms, UI policies, and integrations.


Integration and Automation:

  • Integrate ServiceNow with other enterprise systems using APIs and web services.
  • Design and implement automated workflows to streamline service delivery.


Technical Leadership:

  • Provide guidance to project teams and stakeholders throughout implementation.
  • Collaborate with business stakeholders to translate requirements into technical solutions.


Performance Optimization and Scalability:

  • Identify opportunities to optimize performance and scalability of ServiceNow solutions.
  • Conduct performance tuning and capacity planning to ensure optimal performance.


Documentation and Knowledge Sharing:

  • Document technical designs, configurations, and implementation details.
  • Facilitate knowledge sharing sessions and training workshops for end-users and team members.


Mandatory Requirements:

  • Proven experience in architecting and implementing ServiceNow solutions.
  • Strong hands-on experience in ServiceNow platform capabilities: ITSM, ITOM, ITBM, Service Portal, Integration Hub.
  • Strong understanding of IT service management processes, ITIL framework, and best practices.
  • Proficiency in JavaScript, XML, HTML, CSS, and web technologies used in ServiceNow development.
  • Excellent communication and interpersonal skills.

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