Coordinator, Family Shelter

3 weeks ago

Phoenix, United States UMOM New Day Centers Full time $54,000 - $56,000
Job DescriptionJob Description

Position Description: The Family Shelter Coordinator is responsible for supervising a case management team at UMOM's emergency shelter for families. This position is responsible for implementing best practices of shelter programming in alignment with our housing and income-based strategies for ending homelessness. The coordinator will lead efforts to ensure clients are exiting to permanent housing, obtaining income to support housing stability, and are connected to the appropriate community resources. This position is responsible for the direct supervision of Case Managers at NDC Emergency Shelter.

Essential Duties and Responsibilities:

Program Management

  • Supervises the daily operations of the case management team, including onboarding new clients, case plan development, goal management, and exit planning.
  • Reviews the client files monthly and provides guidance and direction to the Case Management team.
  • Supervises Case Manager staff members, including training, work direction, productivity and efficiency appraisal, feedback and coaching delivery, and disciplinary action, if required.
  • Participates in weekly case conferencing to help address barriers impacting the participant's income and housing goal.
  • Collaborates with service providers to provide continuity of care for families through appropriate community referrals to support the client's successful exit.
  • Conducts quarterly Campus Council Facilitation.
  • Responds accordingly to shift rundowns, incident reports, and complaints from clients and staff.
  • Implements policies and processes related to the emergency shelter program.
  • Provides limited case management caseload coverage as needed.
  • Aligns case management efforts to support UMOM's strategy around housing + income = ending homelessness.

Data Driven & Outcomes Oriented Approach to Impact

  • Enforces case management model to maximize efficiency, effectiveness, and consistency of impact in shelter programming.
  • Tracks that all data and case notes are entered into database within 72 hours of the service provided and that all exit data is entered into appropriate system within the established timeliness expectations.
  • Oversees and monitors data quality and performance outcomes, ensuring required documentation and data entry are complete and accurate.
  • Audits data to ensure the program model is being adhered to and utilized as a teaching tool for staff.
  • Provides reports, summaries, and documentation as needed.

Qualification and Competency Requirements:

Experience and Education

  • High School Diploma/GED required. Bachelor's degree in a related field preferred.
  • Minimum two years of professional experience, with experience in relevant roles (e.g., behavioral health, human services, shelter operations, homeless services, non-profits, case management, performance management, community-based organization positions)
  • Two years of supervisory experience, preferred.
  • Previous experience in case management and working with low-income/at-risk/homeless individuals, a plus.
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.

Computer skills

  • Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook

Compliance

  • Valid Level One Fingerprint Clearance Card or the ability to obtain one
  • Valid AZ driver's license and a driving record that falls within UMOM's policy
  • 50/100 level of car insurance coverage (mileage reimbursement available)

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

  • This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Additional Attributes

  • Willingness to embrace and actively support the unique culture and values of UMOM
  • Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
  • Ability to exercise excellent independent judgment and take ownership of decisions
  • Ability to think on a broad, systems-level relative to the scope of the position
  • Ability to work independently and self-manage to achieve goals while being a strong team player
  • Ability to organize, meet deadlines, and delegate appropriately
  • Ability to cope with and embrace change, risk, and uncertainty
  • Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.

Work Schedule: The typical schedule for this position is 5 days a week Monday-Friday and may include occasional nights and weekends to support needs of the position and the organization.


Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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