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Genesis Parts Counter

4 months ago

Irvine, United States Irvine Auto Retail Inc Full time
Job DescriptionJob Description

Location: Cerritos, CA (On Site) | Type: Full Time | Hourly Rate: TBD

Norm Reeves Automotive Group is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand

Responsibilities:

  • Greet customers in a friendly and professional manner as they approach the parts counter, establishing rapport and building trust.
  • Assist customers in identifying and locating the right parts and accessories for their Genesis vehicles, using parts catalogs and computerized inventory systems.
  • Provide accurate pricing and availability information to customers, processing parts orders and transactions efficiently and accurately.
  • Maintain a clean and organized parts counter area, displaying merchandise and promotional materials effectively to attract customers' attention.
  • Answer phone inquiries and respond to emails from customers regarding parts and accessories, providing assistance and information as needed.
  • Collaborate with service and sales departments to ensure timely fulfillment of parts orders and support departmental operations.
  • Handle customer inquiries, complaints, and returns in a professional and courteous manner, striving to resolve issues to the customer's satisfaction.
  • Stay informed about Genesis parts and accessories catalog, pricing, and availability to provide accurate information and recommendations to customers.

Requirements:

  • Previous experience in automotive parts sales or customer service roles preferred.
  • Knowledge of automotive parts and accessories, including familiarity with Genesis products a plus.
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Strong attention to detail and accuracy in processing parts orders and transactions.
  • Proficiency in computer systems and software applications related to parts inventory management.
  • Ability to work in a fast-paced, dynamic environment and multitask effectively.
  • Positive attitude and willingness to learn and adapt to changing priorities.
  • Valid driver's license and a clean driving record.