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Senior ServiceNow Developer

4 months ago

Bothell, United States Chelsoft Solutions Co Full time
Job DescriptionJob Description

ServiceNow Developer (with DevOps)

North East Seattle, WA (Hybrid Schedule)

Duration: 6-month contract with potential for hire
Visa: GC/USC/H4EAD

Key Responsibilities:

  • Maintain and enhance ServiceNow applications, ensuring high availability and performance.
  • Provide Tier 3 support, assisting both operations and development teams with complex issues.
  • Develop and implement ITSM change management solutions and performance optimization strategies.
  • Collaborate with team members on troubleshooting and independent project management.
  • Document technical processes and develop scripts to automate user tasks.

Qualifications:

  • Bachelor's degree in Computer Science, Computer Engineering, or related field.
  • ServiceNow Certified System Administrator (CSA) certification (mandatory).
  • Certified Implementor and/or Certified Application Developer (CAD) certifications (strongly preferred).
  • Proficiency in ServiceNow modules: ITOM, ITSM, PPM, HAM & SAM, CMDB, CSDM.
  • Experience with JavaScript, MID server management, SSO configurations, and asset discovery.
  • Familiarity with Linux/Unix, Windows administration, and basic networking.
  • Knowledge of Agile methodologies, ITIL frameworks, and ITSM certification (or equivalent experience).

Specializations:

  1. Change Management CI/CD Automation:

    • Mid-level ServiceNow developer with two years of experience in ITSM change management on the ServiceNow platform.
    • ITSM Implementator and CAD certification.
    • Solid JavaScript experience.

  2. Performance Management:

    • Solid ServiceNow administrator with experience in ServiceNow platform performance optimization and scalability.
    • CSA certification with 2 years of ServiceNow implementation/development experience.
    • ServiceNow Administration Advanced course completion.
    • Solid Linux/Unix user and basic admin experience.
    • Basic JavaScript development and JMeter experience.

  3. Testing:

    • Proficient in SN performance troubleshooting and in-depth knowledge of diagnosing and resolving system performance issues.
    • Advanced expertise in ServiceNow architecture and understanding of its three-tier structure.
    • Demonstrated grasp of ServiceNow's functionalities and capabilities.
    • Advanced expertise in JMeter load testing and performance testing methodologies.
    • Ability to extract meaningful insights from JMeter tests and apply troubleshooting expertise for test result improvement.
    • Proficiency in constructing and configuring JMeter scripts to support other teams with their testing endeavors.
    • Experience in ServiceNow Performance tooling, including Instance Observer, Application Insights, and Performance Dashboard.
    • Knowledgeable in CLIENT specific domain knowledge, including policies, tools, security policies, and application use cases.
    • Practical experience in managing integrations of ServiceNow with third-party systems and troubleshooting performance problems within the ServiceNow platform.
    • Proficiency in ServiceNow Development, including Event Management, ITSM, and Configuration Management.