Outside Parts Sales Specialist

2 months ago

Laramie, United States 21st Century Equipment Full time
Job DescriptionJob Description

Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.

We are looking for an experienced individual to fill our Customer Support Representative - Aftermarket position. Do you have a passion for working closely with ag producers? Do you enjoy getting to see first hand those producers operations? Are you a self-motivated, hardworking individual? Do you want to join a team of people who work hard to get the best products and service to their customers? We offer ongoing training and career advancements Come join our team


21st Century Equipment, LLC

JOB DESCRIPTION

JOB TITLE: Customer Support Representative - Aftermarket

REPORTS TO: Location Manager

WORKS CLOSELY WITH: Service Manager/Parts Manager

JOB SUMMARY: Builds customer relationships by traveling to customer locations to perform parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.

ESSENTIAL JOB FUNCTIONS (listed in order of importance):

  • Majority of time is spent outside of the dealership selling parts and service directly to the customers.
  • Markets parts and service products such as extended warranties, maintenance plans / PSP machine inspections, Next Century Packages, bulk oil / DEF, parts on-site cabinets, overhauls, standard job quotes, and special parts promotions
  • Addresses customer concerns and resolves problems effectively and satisfactorily
  • Profiles customer's machines, vehicles, technology hardware and demographic information
  • Participates in product presentations at customer clinics, and dealer supported meetings
  • Conveys important customer needs information to the sales staff, parts, and service managers
  • Provides limited technical support where applicable
  • All duties assigned

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

  • 1+ Years' experience in agriculture business with involvement in either Aftermarket or Sales.
  • High School Diploma or equivalent experience.

SPECIAL SKILL REQUIREMENTS:

  • Excellent customer relationship skills
  • Ability to use standard desktop applications such as Microsoft Office and internet functions.

PHYSICAL REQUIREMENTS:

  • Extended periods of standing, climbing bending, must be able to lift 50lbs regularly, extensive hours on a computer.
  • Extended periods of driving will be required.

BENEFITS:

  • Competitive Pay
  • Same day Pay (Tapcheck)
  • Bonuses
  • Profit Sharing
  • Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
  • Tools (w/Snap-On Box) - Recently graduated Service Technician
  • Uniforms (Free laundry service)
  • Laptop/Phone/Company Vehicle (position depending)
  • Medical or HSA insurance
  • Dental Insurance
  • Prescription Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Holidays
  • Paid Time Off
  • 401K (with company match)
  • Parental Leave
  • Mental Health Counseling
  • Promotional and Transfer Opportunities
  • Ongoing Training

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test and determination of insurability for positions that require driving. If the drug test comes back positive or you are not insurable for a position that requires driving, the job offer will be rescinded.**

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