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Guest Experience Manager

1 month ago

West Palm Beach, United States NexDine Full time
Job DescriptionJob Description

Summary

We are seeking a dynamic Guest Experience Manager to lead our Guest Experience Team NEXDINE Hospitality’s Healthcare vertical. Be involved in elevating patients’ experience and overal satisfaction with dining services.

Essential Functions

Establishes departmental goals and oversees implementation of patient dining services program

Hires, directs, coaches, trains, and develops guest experience ambassadors

Complies with dietary restrictions on special or modified diets to ensure patient food preferences are met within guidelines of their diet orders

Supports achieving overall patient satisfaction goals and metrics

Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies

Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Skills/Aptitude

· Leadership

· Strategic Thinking

· Operational Excellence

· Performance Management

· Communication Proficiency

· Customer/Client Focus

· Project Management

· Collaboration

· Business Acumen

· Presentation Skills

Supervisory Responsibility

This position serves as a member of the leadership team and is responsible for the performance management of the overall account in addition to clinical nutrition.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, televisions, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, walk, use hands to handle or feel; and reach with hands and arms. The position requires auditory & visual skills and the ability to follow written & oral instructions and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NexDine is an EEO/AA/Minority/Female/Disability/Veteran Employer.

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