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IT Support Supervisor
3 months ago
COMPANY PROFILE
Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 175+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, and Colorado with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers.
Are you ready to #JoinTheClub?
Job Summary
The IT Support Supervisor oversees the IT support team, ensuring the effective resolution of technical issues. This role is responsible for managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall efficiency of IT support services. The ideal candidate will have strong leadership skills, a deep understanding of IT systems, and a commitment to providing exceptional customer service.
Key Responsibilities
1. Team Management:
- Supervise, mentor, and support a team of IT support specialists.
- Conduct performance evaluations, provide constructive feedback, and facilitate professional development.
- Schedule and allocate resources to ensure optimal coverage and response times.
2. Incident Management:
- Oversee the resolution of technical issues, ensuring timely and effective solutions.
- Implement and maintain incident tracking systems to monitor progress and identify recurring problems.
- Analyze incident reports to identify trends and areas for improvement.
3. Operational Oversight:
- Develop and enforce IT support policies, procedures, and best practices.
- Manage support ticketing systems to track and prioritize requests.
- Ensure compliance with organizational and regulatory standards.
4. Customer Service:
- Provide high-level support to end-users, addressing complex technical issues and escalations.
- Foster a customer-focused culture within the IT support team.
- Develop and deliver training materials to improve end-user proficiency and reduce support requests.
5. Collaboration and Communication:
- Coordinate with other departments and external vendors to resolve issues and implement solutions.
- Communicate effectively with stakeholders to keep them informed of system status, outages, and upgrades.
- Prepare and present reports on support performance, trends, and opportunities for improvement.
6. Continuous Improvement:
- Identify and recommend improvements to IT support processes and technologies.
- Stay current with industry trends and advancements to ensure the IT support team remains up-to-date with best practices.
What We Are Looking For In You:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- Skills:
- Strong knowledge of IT systems, hardware, and software.
- Proven experience in managing and mentoring technical teams.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations and prioritize tasks effectively.
Certifications: Relevant certifications (e.g., ITIL, CompTIA A+, Microsoft Certified Professional) are a plus.
Benefitting You:
- Career advancement opportunities – A job that grows with you, we promote our great team members
- On-site & continual training and development
- Competitive compensation
- Paid Time Off beginning from the day you start
- Comprehensive benefits package including medical, dental and vision for full-time employees
- Plan for your future with 401K contribution options
We are looking for friendly, enthusiastic people who enjoy serving customers
— we will teach you everything else you need to know.
Club Car Wash is an equal opportunity employer.
All positions are contingent on passing a pre-employment drug screening and background check.