Senior Director of Implementations

2 weeks ago

Troy, United States Integra Partners Full time
Job DescriptionJob DescriptionIntegra’s Payer Relations team is responsible for the ongoing success of the Company’s Payer client portfolio, ensuring relationship management and cultivation in the pursuit of patient service excellence.  The team is focused on client experience, collaborates cross-functionally, and is a key component of corporate development and success.  Our clients are comprised of leading regional and national Health Plans, as well as other Payers such as TPAs, self-insured and employer groups.

The Senior Director of Implementations is a key leadership role within Integra’s Payer Relations team.  This role will be expected to manage and scale the implementation and delivery of Integra’s solutions for our Payer clients. As Senior Director of Implementations, you will lead internal and client teams to prepare new clients for go-live and facilitate large projects, expansions and process improvement with established clients. This role will involve implementation strategy and methodology development, client relationship management, capacity planning, people management and cross-functional project management. The primary responsibilities include on-boarding new Payer clients and positioning them for long-term success, working with internal and external partners to operationalize Payer contracts and projects, continuously improving our implementation strategy and processes, working with our Business Development and Account Management teams to enable successful project transitions, and ensuring that our implementations are efficient, effective, on target, and create a positive first impression of Integra with our new clients.

This individual will understand and anticipate the priorities and concerns of both internal and external client teams across all business and operational areas. In addition to being a strategic thinker and growth-oriented, s/he will have strong relationship management skills, a problem-solving mindset, an intrinsic drive to understand our end users, and mastery of the operational details.

The Senior Director of Implementations will report to the SVP of Payer Relations & Business Development.

Salary: $160,000.00/Annually

JOB RESPONSIBILITIES:

Implementation Strategy, Process and Client On-boarding:
  • Define and refine strategy and processes to support multiple, concurrent client implementations, of varying size and complexity, across Integra’s cross-functional teams.
  • Own the implementation playbook and methodology, including how we managed the end-to-end process, from pre-contracting, kickoff, ongoing implementation, and through to business-as-usual handoff, as well driving continuous improvement in the design and delivery of future implementations.
  • Oversee all aspects of client on-boarding, including alignment on strategic vision and contract scope, detailed requirements gathering and project plan design, implementation management, documentation, and handoff to Payer Relations, Network Management and Operations team, so that Integra is positioned to successfully implement the client, and achieve key measures of partnership success.
  • Work with both client and Integra senior leadership to establish and define project scope and requirements for the purpose of architecting a comprehensive and thoughtful project plan.
  • Proactively identify, analyze, document, document, and mitigate any risks or issues that surface during implementation.
  • Develop and maintain strong relationships with senior client stakeholders to deliver contractual obligations, increase client engagement and value creation, and ensure implementation success.
  • Provide ongoing and post-implementation communication to facilitate client transition to Integra’s Account Management and Operations teams.

Stakeholder Relationship Management and Coordination:
  • Manage the tracking and analysis of multiple projects, their key performance indicators, tasks, and milestones, while also driving both internal and external teams to remediate any issues, risks, or challenges that arise through collaborative solutioning that ensure projects stay on track.
  • Facilitate process and performance improvement initiatives both internally and externally.
  • Manage and lead cross functional teams on resource planning, availability, and allocation according to the project pipeline.
  • Help define clear project goals and create an environment of cross-functional accountability with both internal and client stakeholders that drives the successful implementation of projects you and your team are leading.
  • Develop, manage, and lead a best-in-class implementation team.
  • Own team capacity planning and staffing assignments.
  • Report out on team and project performance to Integra’s Leadership team.
What will you learn in the first 6 months?
  • In your first 6 months you will learn about and establish relationships with your team, all Operational and client-facing departments and functions within Integra, get to know new clients that are actively being on-boarded, and collaborate daily in order to best support the needs of the projects you and your team are leading.
What will you achieve in the first 12 months?
  • Within your first 12 months working at Integra, you will have become a trusted partner and liaison for your clients and internal stakeholders.  You will be viewed as the driver, expert, and owner of all client-related projects moving through the organization.  You will also build a high-performing team and evolve the implementation function and capability at Integra.
EDUCATION:  Bachelors degree or equivalent experience; Masters degree preferred

EXPERIENCE:
  • Clear understanding of health insurance, healthcare delivery, and managed care organizations.
  • Strong client management relationship skills with a demonstrated ability to deliver complex projects involving multiple stakeholders at different levels of an organization.
  • Experience with latest implementation and project management methodologies, tools, and efficiencies.
  • Natural leader with strong relationship building skills to partner and build relationships with clients, as well as leading cross-functional teams.
  • Understanding of the strategic implications of internal and external implementation decisions, and how to help navigate teams toward collaboratively generated solutions.
  • Demonstrated ability to successfully manage both external and internal relationships and influence without authority.
  • Ability to develop and lead a team and develop enhanced process and governance oversight of projects.
  • Drive implementation process optimization in continued support of operational excellence.
  • Have the capability to think strategically and collaboratively drive executional excellence.
  • Oversee and ensure successful delivery of implementation projects.
  • Prepare and manage reports for both internal and external use.
  • Serve as a thought leader to achieve and improve overall client satisfaction with the implementation process.
  • 5+ years of project, implementation, and DMEPOS management experience, and 10+ years of cross-functional business experience.
  • Ability to lead projects and lead team of implementation managers as well.
  • Work independently while maintaining a team focus.
  • Display strong leadership qualities, decision making abilities, and strong business judgment.
  • Exceptional interpersonal, written, verbal, and presentation skills.
  • Proficiency with MS Excel, MS Word, PowerPoint, Smartsheet or a similar project management system
  • Model company values through daily interactions with team members, clients, and internal stakeholders.
  • Some minimal travel may be required.

Benefits Offered

  • Competitive compensation and annual bonus program
  • 401(k) retirement program with company match
  • Company-paid life insurance
  • Company-paid short term disability coverage (location restrictions may apply)
  • Medical, Vision, and Dental benefits
  • Paid Time Off (PTO)
  • Paid Parental Leave
  • Sick Time
  • Paid company holidays and floating holidays
  • Quarterly company-sponsored events
  • Health and wellness programs
  • Career development opportunities

Our Story

Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.

With locations in New York City, Michigan, and a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.

Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.

Powered by JazzHR

yDw6eUo9Ni

  • Senior Director of Implementations

    3 weeks ago

    Troy, United States Integra Partners Full time

    Job DescriptionJob DescriptionIntegra’s Payer Relations team is responsible for the ongoing success of the Company’s Payer client portfolio, ensuring relationship management and cultivation in the pursuit of patient service excellence.  The team is focused on client experience, collaborates cross-functionally, and is a key component of corporate...

  • Associate Executive Director of Human Resources

    3 days ago

    Troy, United States The Arc of Rensselaer County Full time

    The Arc of Rensselaer County is looking for an Associate Executive Director of Human Resources who will be responsible for the strategic and collaborative leadership of our well established HR department. This position reports directly to the CEO and is a member of the senior leadership team. This person will be responsible for the strategic development and...

  • Server (6am-2:30pm)

    2 weeks ago

    Troy, United States American House Senior Living Full time

    : Dining Room Server Position Summary Dining Room Servers assist with the overall functioning of the Culinary department by providing excellent customer service to our Residents, enriching the lives of those we serve, through innovative and creative culinary experiences! As a Server you get to do the things you love, presenting delicious food and developing...

  • Director of Human Resources

    3 days ago

    Troy, United States Entrega Full time

    Director of Human Resources Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges. Job Position Summary: The Director...

  • PEPI: Director, CFO Services

    3 weeks ago

    Troy, Michigan, United States Alvarez and Marsal Full time

    Description Alvarez & Marsal Private Equity Performance Improvement Director, CFO Services - (Digital Finance)OVERVIEW:A&M's Private Equity Performance Improvement Services (PEPI) practice works with private equity held portfolio companies and provides our clients with solutions to preserve and generate value for their businesses. Our goal is to improve...

  • Director of Information Technology

    4 weeks ago

    Troy, United States Pure Talent Consulting Full time

    Director of Information TechnologyJob Summary:The Director of Information will play a pivotal role in our organization’s technology strategy, overseeing the management and enhancement of our IT infrastructure, systems, and processes. Reporting to the Director of Operations and Technology, the Director of IT will lead a team responsible for ensuring the...

  • Director of Information Technology

    3 weeks ago

    Troy, United States Pure Talent Consulting Full time

    Director of Information TechnologyJob Summary:The Director of Information will play a pivotal role in our organization’s technology strategy, overseeing the management and enhancement of our IT infrastructure, systems, and processes. Reporting to the Director of Operations and Technology, the Director of IT will lead a team responsible for ensuring the...

  • Director of Human Resources

    1 week ago

    Troy, United States Entrega Full time

    Director of Human ResourcesEntrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.Job Position Summary:The Director of...

  • Director of Marketing, Public Safety

    3 days ago

    Troy, United States Tyler Technologies Full time

    The Director of Marketing is responsible for developing marketing strategies to drive revenue growth, overseeing the development and execution of the vertical marketing strategy, and for the management of all aspects of multi-faceted marketing projects and campaigns for the assigned vertical and product lines. Responsibilities include turning business...

  • Director, Quality and Assurance

    2 weeks ago

    Troy, United States Doxim Full time

    Job DescriptionJob DescriptionDoxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate...

  • Life Enrichment Assistant-(Full-Time)

    3 weeks ago

    Troy, Michigan, United States American House Senior Living Communities Full time

     : Life Enrichment Assistant Position Summary: Under the general direction of the Life Enrichment Director, primary responsibilities include, but are not limited to, the overall responsibility of enriching the lives of our residents.   Primary Responsibilities for Life Enrichment Assistant: Ensure the highest quality of customer service is available...

  • Senior MuleSoft Developer

    2 weeks ago

    Troy, United States Tech Tammina LLC Full time

    Job DescriptionJob DescriptionJob Title: Senior MuleSoft DeveloperLocation: Troy, MI (Onsite)Duration: Long term Rate: MarketJob Responsibilities:Looking for a Senior MuleSoft Developer who has the following skills: Experience Level 5-10 years Lots of experience in setting up MuleSoft security. Has experience in implementing OAuth 2 in MuleSoft with Entra...

  • Senior MuleSoft Developer

    5 days ago

    Troy, United States Tech Tammina LLC Full time

    Job DescriptionJob DescriptionJob Title: Senior MuleSoft DeveloperLocation: Troy, MI (Onsite)Duration: Long term Rate: MarketJob Responsibilities:Looking for a Senior MuleSoft Developer who has the following skills: Experience Level 5-10 years Lots of experience in setting up MuleSoft security. Has experience in implementing OAuth 2 in MuleSoft with Entra...

  • Senior MuleSoft Security Engineer

    1 week ago

    Troy, United States EPITEC Full time

    POSITION:Senior MuleSoft Security EngineerJOB TYPE:On-Going W2 ContractLOCATION:Troy, MIHybridINDUSTRY:BankingJOB SUMMARY FOR SENIOR MULESOFT SECURITY ENGINEER:Will work with the Microsoft team on setting up Entra ID for OAuthWill configure MuleSoft to use Entra ID OAuthWill work with MuleSoft developers on implementing OAuth 2 across the MuleSoft API's.TOP...

  • Senior MuleSoft Security Engineer

    1 week ago

    Troy, United States EPITEC Full time

    POSITION:Senior MuleSoft Security EngineerJOB TYPE:On-Going W2 ContractLOCATION:Troy, MIHybridINDUSTRY:BankingJOB SUMMARY FOR SENIOR MULESOFT SECURITY ENGINEER:Will work with the Microsoft team on setting up Entra ID for OAuthWill configure MuleSoft to use Entra ID OAuthWill work with MuleSoft developers on implementing OAuth 2 across the MuleSoft API's.TOP...

  • Senior MuleSoft Security Engineer

    3 days ago

    Troy, United States EPITEC Full time

    POSITION:Senior MuleSoft Security EngineerJOB TYPE:On-Going W2 ContractLOCATION:Troy, MIHybridINDUSTRY:BankingJOB SUMMARY FOR SENIOR MULESOFT SECURITY ENGINEER:Will work with the Microsoft team on setting up Entra ID for OAuthWill configure MuleSoft to use Entra ID OAuthWill work with MuleSoft developers on implementing OAuth 2 across the MuleSoft API's.TOP...

  • Senior Banker

    3 weeks ago

    Troy, United States The Bank of America Corporation Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Relationship Manager, Solutions Advisor, Banker, Client Relations, Senior, Financial

  • Director of Human Resources

    6 days ago

    Troy, United States ENTREGA SYSTEMS GROUP, INC. Full time

    Job Type Full-time Description Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges. Job Position Summary: The...

  • Dietary Aide-Full Time

    3 weeks ago

    Troy, Michigan, United States American House Senior Living Communities Full time

     : Dietary Aide Position Summary: Meal Plating, Kitchen Clean up.   Additional Responsibilities May Include: Ensure the highest quality of customer service is available for our residents. Set up of the dining room tables for meal times. Serve resident meals. Cleaning of dining room, kitchen, or other areas as directed by management. Assisting with...

  • Director of Nursing

    7 days ago

    Troy, United States Troy Center Full time

    Troy Center is hiring a Director of Nursing (DON) in Troy, NY. DUTIES: Supervises all nursing staff in the facility Development and implementation of nursing policy and procedure Overseeing the hiring and continued employment of nursing staff Ensuring there is adequate nursing staff, and that the staff's skills remain current Overseeing nursing...