Food & Beverage Supervisor

3 days ago

Des Plaines, United States The Rose by Hilton Full time
Job DescriptionJob Description

Food & Beverage Supervisor

Reports to: Assistant General Manager

Department: F&B Operations

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to Janko Hospitality.

JOB DESCRIPTION


The purpose of F&B Supervisor (FBS) position at Janko Hospitality is to provide world class service to all guests. The FBS will train and supervise the operations of the F&B department of the hotel so that they provide superior customer service and operate the hotel outlets to assure the highest possible level of guest satisfaction.

ESSENTIAL DUTIES

  • Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.
  • Assume responsibility of daily operations of the food and beverage outlets
  • Check all employees for proper name tags, shoes, clean and proper uniform appearance at start of shift.
  • Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
  • Schedule service for breaks in conjunction depending on business volume.
  • Creates the schedule for the staff of the F&B department
  • Have excellent knowledge about wines and beer and stay in in trend for food and beverage
  • Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
  • Ability to work under pressure and deal with stressful situations during busy periods
  • Participates in in-house meetings as needed
  • Directly supervise servers and bartenders
  • Assist in shift coverage in the banquets department as needed
  • Other duties may be assigned by management
  • Be thorough with knowledge about the hotel, services offered, operating hours of all F&B outlets.
  • Effectively check out all servers as they finish their shifts to make sure all the following are completed:

-All tables completely set up with condiments clean and full

-All side work completed as assigned

-All carpeted areas in the station are clean and neatly swept

-Count banks at end of shift and make sure all check issues are resolved and closed in the Micros.

CUSTOMER SERVICE AND GUEST SATISFACTION

  • Maintain a high standard of personal appearance and proper uniform within entire department
  • Greets guests, visitors and team members in a courteous and friendly manner
  • Assists guests and team members with anything that they may need
  • Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

  • Be proficient and train all team members in Safety and Security Policies
  • Report any suspicious activity of guest, visitors or staff
  • Maintains security for guests and property by keeping room doors locked
  • Write up Guest Incident reports as needed
  • Perform duties in accordance with Safety and Security Policies
  • Perform duties in accordance with OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

  • Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
  • Firm and simple grasping is an ongoing requirement for all aspects of work
  • Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
  • Able to stand 90% of the day and walk for long periods of time through the work day
  • Reaching, pushing, pulling, twisting of body at the waist, and bending are required
  • Ability to calculate figures and amounts such as discounts, interest, tax and percentages

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

  • High School Diploma, GED, or equivalent years of relevant work experience required
  • Previous customer service or hotel experience required, “Hilton” Experience helpful.
  • Friendly demeanor and excellent communication and customer service skills
  • BASSET – Beverage Alcohol Seller and Server certificate preferred
  • Proficiency in the use of computer systems such as Microsoft Word, Excel, Outlook, and Micros

ACKNOWLEDGEMENT

I have read and understand all the above. I have reviewed the duties for which I am responsible and understand this job description may be modified in writing at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by Janko Hospitality, LLC on an "at-will" basis.

Signature ____________________________________________ (Employee) Date _____________

Signature_____________________________________________ (General Manager) Date _____________

  • Food Assembly

    4 weeks ago

    Des Plaines, United States DO & CO Full time

    We have a hugely exciting opportunity for an Assistant Food Production Supervisor to join our DO & CO Family in our Des Plaines location! Reporting to the Food Assembly Manager, you will be responsible for working as part of a team responsible for a designated food production area. A willingness to motivate and lead the food assembly team in a professional...

  • Food Assembly

    18 hours ago

    Des Plaines, United States DO & CO Full time

    We have a hugely exciting opportunity for an Assistant Food Production Supervisor to join our DO & CO Family in our Des Plaines location! Reporting to the Food Assembly Manager, you will be responsible for working as part of a team responsible for a designated food production area. A willingness to motivate and lead the food assembly team in a professional...

  • Food Production Supervisor

    4 weeks ago

    Des Plaines, United States DO & CO Full time

    We have an exciting opportunity for a Food Production Supervisor to join our DO & CO Team in our Des Plaines location! Reporting to the Food Assembly Manager, you will collaborate with a designated food production team to achieve daily objectives. As an integral part of this role, you must demonstrate a strong commitment to motivating and guiding team...

  • Food Assembly

    2 weeks ago

    Des Plaines, United States DO & CO Full time

    As a Food Assembly Helper, you will report to the Food Assembly Supervisor and will play a vital role in the DO&CO operation. Your responsibilities will encompass a variety of tasks, including managing the tray assembly line, handling food items, and setting up trays in adherence to Airline standards. Additionally, you will assembly food items for various...

  • F&b Supervisor

    1 week ago

    Des Plaines, United States Rivers Casino - Des Plaines Full time

    **Job Functions**: - Responsible for supervising the activities of all F&B Team Members during a shift, ensuring all functional job duties are performed according to established company policies. - Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests and leads his/her team members to deliver...

  • Food Assembly

    3 weeks ago

    Des Plaines, United States DO & CO Full time

    As a Food Assembly Helper, you will report to the Food Assembly Supervisor and will play a vital role in the DO&CO operation. Your responsibilities will encompass a variety of tasks, including managing the tray assembly line, handling food items, and setting up trays in adherence to Airline standards. Additionally, you will assembly food items for various...

  • Supervisor Restaurant

    2 weeks ago

    Des Plaines, United States Rivers Casino Full time

    **Job Category**: Food and Beverage **Requisition Number**: SUPER002989 Posting Details - Posted: June 21, 2024Full-Time On-site - LocationsRivers Casino Des Plaines 3000 S. River Road Des Plaines, IL 60018, USA - Job Details Description WALK-IN WEDNESDAY Interview on the spot! Every Wednesday from 12pm-2pm 2500 E. Devon Ave | Des Plaines, IL...

  • Warehouse Operations Supervisor

    4 weeks ago

    Des Plaines, United States Pet Food Experts Full time

    Pet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning, relationship-driven, service...

  • Food Expeditor

    4 weeks ago

    Des Plaines, United States B Hospitality Corp Full time

    Job DescriptionJob DescriptionButler Hospitality is a rapidly growing technology-based Hospitality company. We operate the Food and Beverage Departments within our partner hotels. We are currently seeking talented full-time food expeditors to join our team at the Hyatt Place O'hare, Chicago, IL.US-based position and authorized to work in the USYou...

  • Warehouse Operations Supervisor

    1 week ago

    Des Plaines, United States Pet Food Experts Inc Full time

    **Pet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning, relationship-driven, service...

  • Warehouse Operations Supervisor

    1 month ago

    Des Plaines, United States Pet Food Experts Inc Full time

    Job DescriptionJob DescriptionPet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning,...

  • Warehouse Operations Supervisor

    3 days ago

    Des Plaines, United States Pet Food Experts Inc Full time

    Job DescriptionJob DescriptionPet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning,...

  • Warehouse Operations Supervisor

    4 weeks ago

    Des Plaines, United States Pet Food Experts Inc Full time

    Job DescriptionJob DescriptionPet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning,...

  • Assembly Supervisor

    2 weeks ago

    Des Plaines, United States LSG Sky Chefs Full time

    **LSG Sky Chefs** is searching for a motivated and organized leader to oversee our Assembly department! As an Assembly Supervisor, you will play a critical role in ensuring the efficient and high-quality production of airline catering products. You will lead a team of assemblers, ensuring they meet deadlines and adhere to strict food safety and quality...

  • Beverage Server

    4 weeks ago

    Des Plaines, United States Rivers Casino Full time

    **Job Category**: Food and Beverage **Requisition Number**: BEVER002581 Posting Details - Posted: April 9, 2024Part-Time - LocationsRivers Casino Des Plaines 3000 S. River Road Des Plaines, IL 60018, USA - Job Details Description **WALK-IN WEDNESDAY** Interview on the spot! Every Wednesday from 12pm-2pm 2500 E. Devon Ave | Des Plaines, IL 60018 **Job...

  • Beverage Server

    18 hours ago

    Des Plaines, United States Rivers Casino Full time

    **Job Category**: Food and Beverage **Requisition Number**: BEVER002581 Posting Details - Posted: April 9, 2024Part-Time - LocationsRivers Casino Des Plaines 3000 S. River Road Des Plaines, IL 60018, USA - Job Details Description **WALK-IN WEDNESDAY** Interview on the spot! Every Wednesday from 12pm-2pm 2500 E. Devon Ave | Des Plaines, IL 60018 **Job...

  • Food and Drink Runner

    1 week ago

    Des Moines, United States Flix Brewhouse Full time

    Food and Drink Runner Location: Flix Brewhouse, Des Moines IA Salary: Up to $13/hr (base + tips), including benefit package Benefits: Health insurance, pet insurance, PTO accrual*, 401k plans with matching*, career growth opportunities, free movies, free shift beer or root beer, and discounted meals. Flix Brewhouse works hard to provide gold standard...

  • Food & Beverage Manager

    3 weeks ago

    West Des Moines, United States Glen Oaks Country Club Full time $50,000 - $55,000

    About the Job:Glen Oaks Country Club is recruiting for a Food & Beverage Manager to join our team!Our private membership club consists of a busy restaurant, poolside service, many member events, and a thriving banquet business. This position has excellent growth potential within our company network of 29 clubs and growing nationwide.We are looking for...

  • Warehouse Supervisor- Logistics

    4 weeks ago

    Des Plaines, United States Hearthside Food Solutions Full time

    Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world’s leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally....

  • Warehouse Supervisor- Logistics

    3 weeks ago

    Des Plaines, United States Hearthside Food Solutions Full time

    Founded in 2009 and headquartered in Downers Grove, IL we are a world-class contract manufacturer producing wholesome baked goods, snacks and packaged foods for many of the world’s leading food companies. As one of the largest and fastest growing food co-manufacturing companies in the US, we are the proud owner and operator of over 35 facilities globally....