Service Manager
1 week ago
Eastern Propane & Oil is Hiring a
Service Manager in Newport, NH
Voted as one of New Hampshire's "BEST PLACES TO WORK" in the Manchester Radio Group's #bestofthe603
Platinum level status for Veteran friendly employers
Why choose Eastern for your Career?
- Our Company Culture
- Extensive Benefits including 100% paid insurance options
- Matched 401k options
- Employee & Family Fuel Discounts for your home
- State of the art Training Center
- 3.5 Weeks Paid Time Off + Paid Holidays
- Complimentary Coffee & Thanksgiving Turkey
- Summer Hours
- Bonus programs, incentives, and more
- Additional Voluntary Benefits including Pet Insurance
About this opportunity:
This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service and internal growth. The position supervises Service Technicians and Service CSR’s facilitating effective communication within the department along with other stakeholders in the district including, sales, delivery and other staff. Sound decision making relative to the scheduling and assignment of service work to ensure timely and safe installation and servicing of products to meet customers’ needs.
- Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner, including, but not limited to that they are performed consistent with all company policies and procedures, handbooks, manuals, and state and federal codes
- Maintain a proficient working knowledge of the Company’s safety policies and procedures
- Provide feedback and coaching to employees
- Supervise the following functions:
- Ensure all service orders, completed tickets, daily logs, and payments collected from customers are turned in daily by service
- Ensure work assigned to service and installation technicians is completed safely
- Ensure that all work orders are priced accurately and put through billing in a timely manner
- Ensure that all appointments with our customers are kept or otherwise notified of a change in scheduling
- Ensure that Service Technicians and Service CSRs are providing customers with excellent customer service
- Ensure that related equipment, such as regulators, hoods, bases, etc. are utilized efficiently
- Customer satisfaction
- Other duties as assigned
Join the Eastern family
#IND100
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