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Club Manager
3 months ago
Who Are We
Baseline Fitness is a Franchise of Planet Fitness with locations in Minnesota, North Dakota, Nebraska, Iowa, California, Illinois, Colorado and Wisconsin. We opened our first location in 2009 and have been growing ever since. Now 70 locations strong and expanding rapidly, we are a Top 10 Franchise within the Planet Fitness System.
What Makes Us Different
Many companies say they value their employees, but at Baseline we back up those claims We offer a competitive set of benefits to all full-time employees, including insurance, bonus opportunities (position dependent), holiday pay for ALL hourly employees, PTO and holidays off for Salaried employees, and more We believe that the key to success for any business is to listen to and act upon the feedback of our employees. When our employees feel valued, we all win When we say that we offer advancement opportunities, we aren't making a vague promise of a possibility somewhere down the line, we are growing our company and looking for highly motivated and driven individuals to help us drive that growth. High Potential Employees can expect to see promotion opportunities within 3-6 months of hire if not sooner
What We Have to Offer
- True Advancement Opportunity
- Medical, Dental, Vision and Accident Insurance for ALL full-time employees (after 60 days)
- Vacation, Sick, Maternity, Paternity, and Holiday Leave (Salaried employees)
- Holiday Pay for ALL hourly employees
- A Free Black Card Membership for all employees + one to give to a friend or family member
- Performance Bonuses for Club Managers and Trainers
- Bonus incentives for helping other locations for Club Managers
- Employee recognition program with gift cards and a vacation grand prize incentive quarterly
- A clear and developed training program for every level of employment to set clear expectations for job performance and growth.
Job Summary
The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Staff Management
- Schedule staff and ensure all shifts are covered.
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PFs values and goals.
- Administration and processing of all weekly/bi-weekly employee payroll.
- Resolve employee issues or concerns.
- Manage disciplinary/termination activities.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Ensure prompt opening/closing of gym.
- Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
- Ensure safety of employees, members and club property.
- Determine and communicate equipment repair in a timely manner.
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
- Authorize expenditures and refunds. Make daily bank deposits.
- Prepare all HR related forms and send to Corporate Payroll Team.
- Track statistics and reports (weekly, monthly, annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as an Assistant Manager at Planet Fitness.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic
- Strong problem resolution skills.
- Current CPR Certification required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
