Barista Shift lead
2 months ago
- Fun and Friendly Environment
- Competitive salary
- Employee discounts
Job Summary:
We are seeking a skilled and enthusiastic Barista - Shift Lead to join our team. As a Shift Lead, you will be responsible for the same duties as our barista's providing exceptional customer service and preparing delicious coffee beverages. This is a great opportunity for individuals with a passion for coffee and a desire to work in a fast-paced and dynamic environment.
Responsibilities:
As the shift lead your responsibilities will include:
- Direct staff on duties based on ever changing needs of the store.
- Professionally resolve customer concerns.
- Supervise the productivity of the shift.
- Responsible to maintain cleanliness of the store.
- Ensuring proper rotation of supplies and materials.
- Verifying expiration dates daily and removing expired items.
- Checking supplies daily and restocking as needed.
- Conduct weekly inventory.
- Other duties as needed.
- Provide excellent customer service by greeting customers, taking their orders, and addressing any inquiries or concerns.
- Prepares and serves hot and cold beverages.
- Describes menu items to customers or suggests products that might appeal to them.
- Upsell additional products or specials to increase sales.
- Provides customers with product details, such as coffee blend or preparation descriptions as requested.
- Cleans and sanitizes work areas, utensils, equipment and service and seating areas.
- Checks temperatures of freezers, refrigerators, and heating equipment to ensure proper functionality.
- Receives and processes customer payments.
- Handle cash transactions accurately and efficiently.
- Assist with food preparation, such as sandwiches or pastries.
- Stocks customer service stations with paper products or beverage preparation items.
- Ensure compliance with health and safety regulations.
- *The company reserves the right to add or change duties at any time.
Qualifications:
- Experience: One to two years of related experience
- Food Handler Supervisor Certification or ability to obtain shortly after hiring
- Familiarity with food safety guidelines and food hygiene standards
- Excellent customer service skills
- Strong problem-solving skills
- Ability to remain calm in a fast-paced environment
- Ability to stand for extended periods
- Proficient in operating POS systems, such as Clover POS
- Experience in cash handling and basic math skills
- Knowledge of coffee brewing techniques and equipment
- Strong sales skills to promote additional products or specials
- Excellent time management skills to handle multiple tasks efficiently
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