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Host/Food Runner

3 months ago

Ann Arbor, United States The Last Word Full time
Job DescriptionJob Description


You serve as the face of the business, proudly welcoming and greeting our guests. You bring a respectful and cheerful attitude to each shift as you monitor the table rotation and seat our guests comfortably. You’re a core team member as you’re the first point of interaction for our high-volume, energetic college-aged crowds who are eager to celebrate, catch a game, dance, and enjoy a beverage/meal. You also fulfill a critical role as you team with the kitchen and server staff to deliver food to guests in a friendly, professional and knowledgeable manner.


Responsibilities:

  • Completes standard processes using company endorsed methods

  • Supports other team members to ensure smooth operations and a seamless customer experience

  • Greet and make customers feel welcome

  • Completes side work with professionalism and commitment to quality

  • Controls flow of seating; manages ebb and flow and ensures even table rotation

  • Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect

  • Maintains composure, remains calm and patient despite dynamic, fast-paced environment

  • Is consistent with service approach and models organization’s values

  • Along with the rest of the team, helps with general bussing and conducts light cleaning

  • Performs opening and closing duties with thoroughness and attention to detail

  • Uses excellent customer service and displays friendliness throughout the course of every shift

  • Ensure guest satisfaction and maximizing financial success of our restaurant by leveraging effective communication skills; builds long-term relationships

  • Presents restaurant (and patio) at its best with a strong commitment to cleanliness


Benefits:

Fun place to work

Meal benefits

Competitive pay

Provided uniforms (for Food Runners)


Need to know:

Our restaurant layout may require you to negotiate two flights of stairs

Food Runners may carry up to 25 lbs on a tray each shift

Must be available for ALL University of Michigan football home games

Hosts are required to wear dressy casual attire

No experience required, but is preferred – great entry level position