Sales and Member Service

7 days ago

Rancho Mirage, United States Coachella Fitness Concepts Full time
Job DescriptionJob Description

Company Overview

Coachella Fitness Concepts Inc. is committed to helping our community live their best lives through affordable, accessible Pilates and yoga classes. We believe everyone deserves the mind-body experience of fitness, creating better health with a focus on core strength, stability and balance. We offer a variety of different class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our methodologies provide a consistent but creative experience for each class type, every time.

Position Overview

Our growing Company employs a small team, and the successful candidate will assist the General Manager with new membership sales, studio operations/ cleaning, and membership retention. Our sales and service advisors provide superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, he or she must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team members to be excited about meeting and greeting our customers and be part of building a strong community.

Essential Duties and Responsibilities

Sales

  • Execute sales process of lead generation, follow up, and closing the sale.
  • Meet and exceed sales goals as established by the General Manager.
  • Build relationships and understand a prospect’s fitness goals, and present available services to help them achieve goals.
  • Conduct studio tours with prospects to build rapport to facilitate sales; book appointments for and follow up after initial class visits.
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the studio.
  • Develop selling skills by participating in trainings and company meetings.
  • Be knowledgeable about all products, programs and pricing.
  • Sell retail items and answer questions about brands.

Membership Retention

  • Assist members with in-person and phone inquiries regarding membership policies.
  • Greet members and visitors warmly and make them feel welcome in the studio.

Club Operations

  • Maintain a clean and safe studio during shift by completing cleaning and operational tasks as directed by General Manager or Company policies.
  • Follow all procedures established by the Company to operate the studio in accordance with government health directives and guidelines.

Other

  • Maintain a positive, upbeat attitude; promote and exemplify Company values, and represent Company objectives and interests to internal and external customers.
  • Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
  • Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Perform additional duties as assigned by the General Manager or Company Management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • 2+ years of retail or other sales experience. Fitness sales a plus.

Required Technical / Other Skills and Abilities

  • Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone, and via email
  • Strong customer service skills
  • Solid writing and grammar skills
  • Professional, punctual, reliable and neat
  • Strong attention to detail and accuracy
  • Trustworthy and ability to handle confidential information
  • Ability to work harmoniously with co-workers, clients and the general public
  • Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices
  • Proficient with computers and studio software

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

  • May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
  • May be asked to occasionally lift up to 30 pounds.
  • Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces. 
  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus.
  • Must be able to effectively hear in person and via telephone.

Compensation and Perks

This position offers a competitive hourly wage and commissions paid on personal membership and retail sales. 401K offered after 1 year of service. There is opportunity for bonus based on performance, and opportunity for growth within the company

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