Senior ServiceNow Portfolio Manager

5 days ago

McLean, United States xScion Full time
Job DescriptionJob DescriptionSalary:

As an employee, you Turn Change Into Value® - for our clients, our company, your professional growth, and the consumers. We hire the best and brightest who are driven to create lasting value. At xScion, you aren't just another team member; you're impactful. You're empowered. You're driven. You're an xScioneer.


As a ServiceNow Lead/Developer, You Will:

  • Strategic Planning: Define the strategic roadmap for ServiceNow capabilities in alignment with organizational goals.
  • Portfolio Management: Oversee the portfolio of ServiceNow projects and initiatives, ensuring timely delivery, scope accuracy, and budget adherence.
  • Team Leadership: Manage and lead a team of ServiceNow developers, administrators, and business analysts.
  • Governance: Establish governance policies for ServiceNow functionalities and configurations to ensure best practices and compliance.
  • Stakeholder Engagement: Interface with business users and executives, IT teams, board staff and board members to ensure ServiceNow services meet and exceed expectations.
  • Resource Allocation: Plan and allocate resources effectively to meet objectives for multiple, concurrent projects.
  • Risk Assessment: Identify, assess, and mitigate risks associated with ServiceNow projects and operations.
  • Performance Metrics: Define KPIs and create dashboards to measure the effectiveness and ROI of ServiceNow initiatives.
  • Process Improvement: Continuously evaluate and improve ServiceNow processes and functionalities, identifying opportunities for automation and optimization.
  • Compliance & Security: Ensure ServiceNow operations are in compliance with legal regulations and company security policies.


To be Successful, You Need:


  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (Master’s degree preferred).
  • 8+ years of experience in IT management, with at least 5 years of experience in ServiceNow strategy, governance, and implementation.
  • Proven ability to develop and implement strategic roadmaps for IT platforms, particularly ServiceNow.
  • ServiceNow certification (e.g., ServiceNow Certified System Administrator, Certified Implementation Specialist).
  • Strong understanding of the ServiceNow platform and its capabilities - SPM, ITSM, ITOM, ITAM
  • Consulting experience (preferably with the big 4)
  • Proficiency in managing ServiceNow configurations and integrations
  • Experience in aligning IT capabilities with organizational objectives.
  • Certified Project Management Professional (PMP) or similar certification preferred
  • Experience in managing a portfolio of complex IT projects, ensuring they meet scope, time, and budget requirements.
  • Knowledge and experience in IT governance frameworks (e.g., ITIL, COBIT).
  • Ability to establish and enforce governance policies to ensure compliance with best practices and legal standards.
  • Experience in defining Key Performance Indicators (KPIs) and using analytics tools like ServiceNow Performance Analytics to create dashboards and measure ROI.
  • Permanent Residency or US Citizenship required.


Why xScion?

  • We have an amazing culture– We were named a Best Places to Work in Virginia 7 times, including 2023.
  • We are poised for rapid growth– We are on the cutting edge of digital transformation in Financial Services, Healthcare, Nonprofit and Public Sector and continuously welcome new clients to the xScion family.
  • We believe in your continuous development– We invest in our teams’ development, including our Communities of Practice, technology partnerships, sandbox and paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
  • We want you to make an impact in whatever you do– Our people are given the opportunity to provide impactful change to our clients and team.
  • We believe in equality - As a woman-owned organization, we believe in an inclusive and diverse culture where everyone’s uniqueness makes us stronger.
  • Great Benefits: Medical, dental, 401(k) match, flexible spending and more, but we also have unique perks such as up to 27 days off a year (including your birthday), remote work opportunities, parental leave, wellness benefits and many other things that inspire balance and flexibility.


We’re Transforming RegTech Organizations:

At xScion, we Turn Change Into Value. We help clients in highly regulated industries start or accelerate their digital transformation initiatives by shifting their mindset and goals into smaller, actionable steps that create lasting value. With more than 20 years of experience supporting Regulatory Technology (RegTech), xScion provides both domain experts and tailored solutions to help organizations navigate complex compliance and technology requirements. We specialize in Business Agility, Cloud Transformation and Organizational Change Management solutions for clients in Financial Services, Public Sector, Nonprofits and Healthcare. Our experts help prepare and create change to clients’ processes, technology and culture in order to improve operational efficiencies and the customer experience. As a certified Woman-Owned Small Business, we are proud to be the most trusted solutions partner that business and technology leaders count on to deliver lasting, impactful value.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. xScion takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans and individuals with disabilities.


You will be added to our talent community when you apply to this job. You may opt out at any time.


Want to Learn More about xScion? 

Check us out on www.xscion.com or socially at LinkedIn, Twitter and Glassdoor.


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