Customer Experience Internship
2 weeks ago
The Opportunity
Do you have a passion for all things sports? United Fray is offering an internship to college students or young professionals interested in pursuing a career in sports management and/or sports administration. We are looking for interns who can spend a minimum of 20 hours a week working with our sports team during the day and/or in the evenings. If you’re wanting to learn more about league operations/management and customer service; then this internship is for you
Internship Information
- Full-time & part-time interns receive a monthly stipend over their time with United Fray/DC Fray, in addition to school credit hours;
- We also offer additional pay to interns who host, ref, and/or work certain events during their time at United Fray/DC Fray;
- Interns must work a minimum of 20 hours per week to receive the stipend.
Intern Responsibilities
- Working with both the Customer Experience Manager and Customer Experience Coordinator with stakeholder communications, league updates, and general league management operations and logistics and more.
- Providing grade A+ customer service both in person and on our customer communication platforms
- Working with the other departments of the sports team on daily tasks as assigned such as answering emails/phone calls, confirming permits, organizing equipment for nightly drops, etc.
- Create training tools that will be used to train new and veteran staff
- Helping to jump in and staff leagues as a sub when needed
- Taking on both daily and big picture projects as assigned
Intern Qualifications
- Interest in a career in Sport Management, Sport Administration, or a related field
- Highly motivated, detail oriented, go getter attitude
- Willing to work sometimes long/odd hours during the week
- Experience with adult social sports
- Experience with Google Suite
- Able to work in our office located in Northeast DC’s Brentwood/Ivy City neighborhood.
- Ability to work in a fast paced, ever-changing, and inclusive environment
Intern Skills Preferred (Not Required)
- Customer Service
- Scheduling
- Logistics
- Problem Solving
- Communication
- Flexibility
Compensation/Benefits
- Intern Compensation: Monthly stipend based off working a minimum of 20 hours per week
- Additional pay if you host, ref, and/or work certain events during your internship;
- $18/hr Bar Sports (Cornhole, Bocce, Skeeball) / Kickball, Volleyball, Softball
- $20/hr Basketball, Football, Soccer, Dodgeball, Hockey
- Free entry to DC Fray leagues and discounted DC Fray event participation;
- Access to DC Fray staff shirts and gear;
- Dynamic office environment
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