Senior Product Manager, Employee Experience

1 month ago

Milwaukee, United States TIER4 GROUP Full time
Job DescriptionJob Description

Title: Sr Product Manager (Employee Digital Experience Consultant)

Location: Milwaukee, WI or Remote - US

Type: Hybrid (3 days onsite per week)or Remote - US

Duration: August 2024 - August 2025

Perks: Competitive Rates, Benefits, free daily lunch when onsite


Overview

The Employee Digital Experience Consultant will play a critical role in aligning digital strategies with employee insights and design. They will facilitate connections, coordinate delivery plans, and drive the implementation of sophisticated digital solutions. They will partner with technology experts, business partners, and journey owners to ensure the employee digital experience is considered as the company's ecosystem evolves. The consultant will collaborate closely with various teams and stakeholders to ensure a seamless end-to-end employee digital experience that enhances engagement, performance, and retention.


Responsibilities

  • Leverage data, research, and insights to design and build integrated talent experiences enabling a seamless end-to-end digital experience to impact engagement, performance, and retention positively
  • Identify and facilitate connections and interdependencies across teams and work streams to ensure the effective delivery of cross-functional digital solutions
  • Accountable for aligning one or more large, sophisticated programs consisting of multiple efforts
  • Define project/program structure and create a unified plan to achieve objectives
  • Operationalize and embed the employee digital experience across the company
  • Identify, assess and mitigate project/program risks and issues and remove impediments related to the digital experience
  • Drive formal digital experience improvement workstreams; lead cross-functional/cross-org project teams and provide digital experience thought leadership
  • Collaborate with engineers, product managers, and business leaders to drive action
  • Apply project management methodologies and SDLC
  • Analyze and solve problems using strong analytical and problem-solving skills
  • Communicate difficult or sensitive information and work towards building consensus
  • Make connections across teams and work streams to drive the identification and facilitation of interdependencies.
  • Make sense of complexity and translate it into a complete experience narrative with defined success measures, KPIs.
  • Work towards transparency on objectives, priorities, and measures


What youll need

  • Bachelors degree in Business Administration, Computer Science, Information Systems or related field, or an equivalent combination of education and work experience.
  • Minimum 9 years of professional experience.
  • Five or more years of product management or program management experience in technology and/or business functions. Experience with program management methodologies & governance.
  • Experience with project management methodologies & SDLC. Solid understanding of project management/agile tooling. And comfort with ambiguity and proven track record to perform in "start-up" mode.
  • Strong eye for business, technical proficiency and process improvement skills; dedication to continuous learning and improvement.
  • Passionate experience advocate with a highly developed desire to build phenomenal experiences and drive data- and insights-advised solutioning
  • Understand how software is developed, tested and implemented as well as technical concepts. Ability to work closely with engineers, product managers and business leaders and across the enterprise (home office and field) to educate and inspire collective action at all levels
  • Experience running large scale, cross-functional initiatives using a variety of delivery methodologies (i.e. waterfall, agile, lean, scrum, etc.)
  • Strong analytical and problem-solving skills. Intellectual curiosity and a desire to dig into details, learn, ask questions and become the "go to expert" on certain concepts and topics.
  • Ability to lead highly visible multidisciplinary project teams or initiatives; provides thought leadership.
  • Can solve unique problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions. Impacts the direction and resource allocation for program, project or services; works within general department policies and industry guidelines.
  • Explains difficult or sensitive information; works to build consensus.
  • Skilled at operating at both strategic and tactical levels

Additional desired skills

  • Knowledge of servicing experience (for customers or HR operations, servicing systems or backend, customer centers)
  • Understanding of HR systems and platforms, specifically talent / learning platforms and related tools and/or HR COE experience
  • Digital experience background (agile methodologies, digital product, experience mapping, process mapping, journey-led work)
  • Searchand chat bot/virtual agent experience; AI / POV
  • Business analyst analytical mindset
  • Experience design thinking / human-centered design mindset
  • Experience setting key performance indicators / KPIs
  • Stakeholder management experience
  • Experience working with VPs and above
  • Cross-enterprise / horizontal team experience from engineering to stakeholders / business users and owners
  • Systems-oriented thinking
  • Experience with system/platform integrations / designing integrated experiences


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