Agency Coordinator

2 weeks ago

San Ramon, United States CVHCare Full time
Job DescriptionJob Description

Title: Agency Coordinator

Schedule: Full Time – 40 hours per week (*Friday - Tuesday)

Location: San Ramon, CA (onsite, no remote) 

Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Accident Insurance, Holiday Pay, Paid time off

Position Summary:

  • Provide outstanding support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:

    • Uploading additional patient information

    • Process Provider orders

    • Process visit authorization

    • Supply disbursement

    • Clinician schedules

    • Agency coordination

  • Answer and coordinate phone calls and messaging.

  • Ensure appropriate interdepartmental communications to support essential agency activities.

  • Ensures patient referrals are processed timely and per policy.

  • Establishes and maintains positive working relationships with clients and team members.

  • Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.

  • Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.

  • Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.

  • Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.

  • Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.

  • Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.

  • Other duties as assigned to support agency projects and initiatives.

Minimum Qualifications

  • Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.

  • Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.

  • Basic knowledge of medical terminology is preferred.

  • Able to deliver effective results and meet tight deadlines and targets.

  • Excellent customer service and communication/interpersonal skills.

  • Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.

  • Ability to communicate orally and in writing to minimize confusion and additional concerns.

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