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Implementation Solutions Engineer

2 months ago

Pittsburgh, United States Bizowie Full time
Job DescriptionJob Description

Bizowie is seeking a full-time, Pittsburgh-based Implementation Solutions Engineer to expand the operations team working on our Bizowie Cloud ERP™ platform.

Bizowie is a growing, Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers, distributors, and online retailers. Our solutions empower our customers to automate tedious business processes, improve employee productivity, and make faster business decisions through real-time insights into financial and operational activities.

Job responsibilities include:

  • Develop a deep understanding of the Bizowie Cloud ERP product and customers' diverse business needs and requirements
  • Develop customer specific implementation scope and project timeline
  • Create detailed project implementation plans
  • Serve as the lead contact for daily customer interactions and implementation activities
  • Lead and support all aspects of customer implementations
  • Determine customer requirements through consultation and business process analysis
  • Implement and deploy solutions using the Bizowie Cloud ERP application
  • Diagnose, research and analyze customer issues and requests
  • Create and help customers formulate training documentation / SOPs
  • Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customer's completion of end user training
  • Develop, track and report key implementation progress metrics
  • Prioritize and escalate issues when needed for adequate support and customer next steps
  • Lead data collection activities to ensure the customer has adequate time and strategy for extraction
  • Coach and mentally prepare customers for a successful go live
  • Develop/modify existing implementation best practices, procedures and standards
  • Stay current on new system releases and functionality

Qualifications:

  • 2+ years experience in ERP consulting
  • Self-starter with the ability and willingness to learn complex products and business processes
  • Not afraid to have hard conversations with customers when needed
  • Disciplined approach to setting customer expectations and fostering accountability
  • Exceptional critical thinking skills
  • Highly technically adept, experienced with web applications
  • Excellent verbal and written English communication
  • Experience with accounting concepts, manufacturing/distribution a plus
  • Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)
Location:
  • Pittsburgh Strip District (onsite)

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