Full - Time Leasing Consultant

JOB PURPOSE: 

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections. 

PRIMARY DUTIES & RESPONSIBILITIES: 

Will always include those specifically assigned by the immediate supervisor. 

• Provide excellent service to all residents, prospects, and visitors to the community. 

• Effectively lease apartments in accordance with occupancy goals. 

• Follow Fair Housing Standards in all dealings with prospects and residents. 

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager. 

• Conduct the application review for each lease including credit and income verifications and background checks. 

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures. 

• Ensure the condition of leased apartments prior to move-in, including a final inspection. 

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents. 

• Complete all tasks necessary to successfully operate the leasing office. 

Specific Responsibilities:  

Daily/Weekly: 

• Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit. 

• Answer all phone calls, emails, and voicemails that come in throughout the day. 

• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures. 

• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper. 

• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed. 

• Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.  

• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication. 

• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager.  Follow up with applicant to retrieve any incomplete information. 

• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly. 

• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems. 

• Renewals: complete renewal effort tasks as necessary. 

Monthly/On-Going: 

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date. 

• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.  

• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager. 

• Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents. 

TURN: 

• Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication. 

• Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process. 

• Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in: 

• Enter gate codes, distribute parking decals. 

• Obtain utility hook-up verification from resident (or no mail key). 

• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters). 

• Confirm Resident Contact Information & Demographics in Entrata 

QUALIFICATIONS:  

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience. 

• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel. 

• Excellent customer service, sales, and negotiation skills. 

• Good communication and listening skills. 

• Able to speak effectively before groups of customers or employees of organization. 

• Able to read and understand lease documents. 

• Able to be an effective team player and interact well with others. 

• Organized and detail oriented. 

• Patient, even-tempered and works well under pressure. 

• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals. 

• Able to write routine reports and correspondence. 

• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations. 

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

• Effective time management skills. 

• Able to maintain confidentiality. 

• Able to follow directions from a supervisor. 

• Able to understand and follow posted work rules and procedures. 

• Able to accept constructive criticism. 

• Able to work weekends or overtime as job requires. 

EDUCATION AND EXPERIENCE REQUIREMENTS: 

• Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE: 

• Knowledgeable in Microsoft Word and Excel. 

• Knowledge in Entrata preferred. 

CERTIFICATES, LICENSES, REGISTRATIONS: 

• None 

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS: (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for). 

Cooperation, Influence, Teamwork & Business Relationships – 25% 

□ Collaboration & Teamwork – 20% 

□ Cooperation – 20%  

□ Customer Service – 20%  

□ Influence – 20% 

□ Internal/External Relationships – 20%  

Decision Making/Initiative – 25% 

□ Analytical & Problem Solving – 16.67% 

□ Decisive – 16.67% 

□ Practical Judgment – 16.67% 

□ Action-Oriented – 16.67% 

□ Confidence & Risk Taking – 16.67% 

□ Effort & Self Development – 16.67%  

Job Knowledge and/or Job Specific Skills – 25% 

□ Job Knowledge – 16.67% 

□ Multi-Tasking – 16.67% 

□ Reporting – 16.67%  

□ Work Quality– 16.67% 

□ Work Quantity – 16.67% 

□ Creativity & Productivity – 16.67% 

Professional/Technical/Communication Skills – 25% 

□ Ethics & Values – 14.29% 

□ Integrity – 14.29%  

□ Perseverance& Determination – 14.29%  

□ Reliability & Punctuality – 14.29%  

□ Time Management – 14.29% 

□ Approachability & Composure – 14.29% 

□ Verbal & Written Communication – 14.29%  

WORKING ENVIRONMENT AND PHYSICAL DEMANDS: 

Check (□) one or more of the following that best describes the environment and types of exposures of the job: 

X Office environment                   X Outdoors environment 

_ Mechanical facility                    X Changing weather conditions 

_ Toxic or caustic chemicals        _ Odors or fumes 

_ Electrical current                       _ Loud machine/Equipment noise 

_Above ground level                    _ Confining spaces 

Physical Demands:  

Over 2/3 Time 

Between 1/3 and 2/3 

Under 1/3 

Walking 

X 

Sitting 

X 

Standing 

X 

Climb or balance 

X 

Lifting under 10 lbs. 

X 

Lifting over 10 lbs. 

X 

Reach with hands & arms 

X 

Stoop, kneel, crouch or crawl 

X 

Talk or hear                                 X 

Travel Outside the area 

X 

SUPERVISORY RESPONSIBILITY: 

Does this job have supervisory responsibilities? No 

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