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Business Unit Leader

3 months ago

Osceola, United States Quest Corporation of America, Inc. Full time
Job DescriptionJob Description

Business Unit Leader/PIO

Statewide Tollway Services

Quest Corporation of America, Inc. (Quest) is seeking a self-motivated Business Unit Leader (BUL) and public communications professional to join our team to lead our Statewide Tollway Transportation Services division. Candidates must have 5-10 years of experience in public engagement, marketing, media / public relations, creative design and/or multimedia services contracts.

Previous, similar experience working in transportation, or with a state or other government agency is considered a plus. The candidate must reside in one of the following counties: Lake, Orange, Osceola, Seminole or Polk. The candidate is responsible for leadership and operations management of all Tollway Services staff, activities, contracts and client relations under the direction of the Executive Vice President (EVP).

Responsibilities include but are not limited to:

  • Responsible for creating and executing an annual Strategic Business Plan, developing and, at a minimum, meeting strategic goals, identifying business opportunities, and guiding the growth of this program by leading efforts to grow the business.
  • Responsible for production, staff performance, monitoring workflow output, quality, and customer service.
  • Responsible for achieving long-term goals and objectives by attracting, recruiting, retaining, and training team members.
  • Responsible for managing employee and customer relationships.
  • Responsible for pursuits through captures (includes research and preparation of proposals and Teaming efforts), hiring resources, contracts management, meeting and/or exceeding financial goals, progress reporting as required by the EVP and client, and minimizing the company’s expenses without compromising high-quality operations and customer satisfaction. Must identify new division growth opportunities
  • Responsible for project management of tollway agency public engagement, marketing, creative design and multimedia services contracts.
  • Serving as the statewide tollway services liaison between consultants and clients; developing techniques to support overall contract objectives and obligations. Serves as an ambassador for this division. Must be skilled at professional writing, and public speaking/presentations.
  • Building and maintaining good working relationships with the state and local toll agency consultants, partners, and clients in Florida.
  • Maintaining contract and administrative documentation and project management activities on Monday.com.
  • Increasing the division contacts with additional new potential clients at existing partner organizations/agencies, Florida’s Turnpike Enterprise, and consultants within the internal database.

Specific Contractual Responsibilities:

  • Developing and executing public engagement and community awareness plans, including communicating with internal customers, the public, media, and elected officials.
  • Field, mediate and document issues from the public related to projects.
  • Design and maintain a favorable public image for the organization and customer.
  • Coordinate public outreach activities and events.
  • Build positive relationships with stakeholders affected by or interested in projects.
  • Leverage existing relationships to help achieve our organization’s and client’s missions.
  • Responsible for leading communications on multiple projects, and ensuring quality deliverables and services.
  • Customer-service focus required.
  • Leads planning and implementation of public meetings and special events.
  • Manage a project informational hotline and be responsive to community questions and concerns.
  • Create written content and collaborate with creative graphics and/or video team to develop project educational materials.
  • Develop strategic alliances and partnerships.
  • Adhere to government communications protocols and other requirements.
  • Able to work in a constantly evolving, confidential environment, and to travel by use of a vehicle to multiple locations.

Professional Requirements:

  • Must have a bachelor’s degree in communications, journalism, marketing, business management, or comparable studies.
  • Must have 5 years of leadership, operations management, or project management experience.
  • Must have 3 years of public involvement, public relations, media, or community outreach experience, preferably in infrastructure working for or serving a state or municipal agency.
  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook etc.)
  • Excellent written, verbal and presentation skills.
  • Talent for understanding, simplifying, and effectively communicating complex information to diverse audiences.
  • Ability to perform responsibilities with a significant degree of independence, initiative, creativity, and expert judgement.
  • Strong problem solving, critical thinking and organizational skills.
  • Deadline and detail oriented.
  • Familiarity with digital communications, including websites and social media.

Professional Preferred Skills:

  • Bilingual, multi-lingual
  • Government background/transportation knowledge
  • Master’s degree in communications
  • Project Management certification