Member Service Supervisor

1 week ago


New York, United States Village Care Full time
Job DescriptionJob Description

Member Service Supervisor (Hybrid)

VillageCareMAX

112 Charles Street, New York, NY 10014

COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE


VillageCare is seeking a motivated individual for our Supervisor of Member Services position. This role will assist in the coordination of staff scheduling, training, and day-to-day work flows. The Supervisor will assist members in accessing services, resolving issues and communicating with other members of the Interdisciplinary Care Team.

Some daily responsibilities will include:

  • Ensure all incoming calls are handled appropriately and in a timely manner.
  • Uphold Member Service coverage on the phone queue at all times.
  • Respond to and log all non­clinical, member, and subcontractor complaints.
  • Identify training needs, conduct new hire orientation, and ongoing refresher training.
  • Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow through to closure.
  • Perform personnel and job supervisory duties required to ensure that staff is meeting performance goals and conduct performance reviews.
  • Leverage analytical experience to execute project tasks.
  • Apply expertise in quantitative and qualitative analysis, process improvement, and visualization.

We would like to speak to those who have 3+ years job-related experience in healthcare HMO, Medicaid and Medicare. Excellent interpersonal, verbal and written skills. Advanced Microsoft Outlook proficient in Microsoft Office such as Outlook, Word and Excel. Bilingual skills preferred. Associate's degree required. Call center experience required.


There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you

  • PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.




VillageCare is an Equal Opportunity Employer.



Job Posted by ApplicantPro


  • New York, United States Conexon, LLC Full time

    Job Description Job Description Description: The Member Services Supervisor’s role is to assist in overseeing and managing a team of Members Service Representatives (MSRs) in the day-to-day operations of contact center operations. The Member Services Supervisor will support MSRs after training by monitoring and documenting MSR progress, ensuring that they...

  • Member Service Rep

    2 weeks ago


    New York, United States Lower East Side People's Federal Credit Union Full time

    Job DescriptionJob DescriptionMember Service RepresentativeReports to: Member Service ManagerEmployment Status: Non-ExemptSalary: $20 per hour Hours: Saturday and select weekdays Lower East Side People’s Federal Credit Union is a non-profit financial cooperative organized in 1986 that promotes economic justice and opportunity in NYC neighborhoods. We are...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service Representative - RussianVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service Representative - Bilingual Polish (Hybrid)VillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR...


  • New York, United States The Panther Group Full time

    Supervisor, Card Services The Credit Card lead is responsible for assisting overseeing the daily operations of the department, focusing on member service standards, meeting organizational goals, and maintaining positive and professional relationships Supervisor, Operations, Member Service, Staff, Retail, Staffing, Performance


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionManager of Member Services (Hybrid)VillageCareMAX 112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE!Under the supervision of Director of Business Operations, Manager of Member Services will oversee the coordination of Member Services staff scheduling, training, and...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service RepresentativeVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service RepresentativeVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of...


  • New Hartford, United States Government Printing Office Federal Credit Union Full time

    Job Type Full-time Description Who we are: GPO is a local not-for-profit credit union based in central New York. Our mission is to make a positive impact on the GENERATIONS we serve by being the primary financial resource, building memorable PARTNERSHIPS by doing what's right for the member and creating OPPORTUNITIES to make life easier. At GPO, we recognize...

  • Supervisor of Dining Services

    Found in: Resume Library US A2 - 16 hours ago


    Buffalo, New York, United States Elderwood Full time

    Salary: $15.10 - $21.75 / hour Overview: The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Join Our Team: Are you ready for a...

  • Supervisor of Dining Services

    Found in: Resume Library US A2 - 1 week ago


    Liverpool, New York, United States Elderwood Full time

    Salary: $16.00/hr- $20.00/hr Overview: The Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities: 1. Assists Director of...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionSenior Member Service Representative (Hybrid; Bilingual - Spanish)VillageCareMAX 112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGECARE!Under the direct supervision of the Supervisor of Member Services, the Senior Member Services Representative is responsible for handling all...


  • New York, United States Building Service 32BJ Benefit Funds Full time

    Job DescriptionJob DescriptionJob Title: Civil Unit Supervisor, Legal Services Fund Department: CivilReports To: Deputy Director of the Legal Services Fund FLSA Status: ExemptSummary The 32BJ Legal Services Fund provides legal representation to over 100,000 eligible members and their families across the eastern seaboard and further. We are seeking an...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service RepresentativeVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of...


  • New York, United States Metropolitan Jewish Health System Full time

    The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life...


  • New York, United States Columbia University Full time

    Job Type: Officer of Administration Bargaining Unit: Regular/Temporary: Temporary End Date if Temporary: January 19, 2024 Hours Per Week: 35 Standard Work Schedule: Building: Salary Range: $50.00 - $50.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets,...


  • New York, United States Guardian Service Industries Full time

    The position is for a Commercial Operations Manager for Guardian Service Industries in the New York, NY area. The Manager will be responsible for training, supervising, and monitoring work activities of employees and clients. They will also be respon Night, Operations Manager, Supervisor, Building, Retail


  • New York, United States Global Contact Services Full time

    Job DescriptionJob DescriptionGlobal Contact Services is seeking qualified Supervisor Candidates for its call center in Long Island City, NY.  Global Contact Services (GCS) is the call center provider for a large transportation agency.  With over 800 associates and taking 30,000 calls/day it's a fast-paced and fun environment.  If you have Supervisory...


  • New York, United States Building Service 32BJ Benefit Funds Full time

    **Title**:Health Services QA Analyst** **Department: Health Fund** **Reports to: Manager of Health Services** **Summary** The 32BJ Health Fund is a multiemployer labor management fund that provides health benefits to members of SEIU Local 32BJ and their dependents. The Fund is self-insured and responsible for efficiently managing its resources as it...


  • New Berlin, United States Neu Tool & Supply Corp Full time

    Neu Tool & Supply is a 100% employee-owned organization focused on creating an unmatched buying experience for our customers. We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The Customer Service Supervisor will be responsible for overseeing our customer service, returns, and in-for-service teams and ensuring the...