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Senior Software Engineer

1 month ago

Oakland, United States Smartwork IT Services Full time
Job DescriptionJob DescriptionJob Title - Senior Software EngineerLocation - Oakland, CA (Candidate must reside near Rancho Cordova, CA or Oakland, CA office. Schedule will be onsite, as needed, otherwise remote)Job Description:The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.Responsibilities:
  • Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study
  • Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure
  • Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
  • Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything
  • Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible
  • Participates in code-reviews, provides technical guidance and mentors software engineers
  • Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
  • Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management
  • Performs impact assessment of product (hardware, software) upgrades
  • Assists in planning, coordinating, and executing engineering projects
  • Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
  • Maintains knowledge, ensures competency and compliance with policies and procedures, in order to be the technical expert while collaborating with cross-functional teams
Required Skills:
  • 8+ years experience w/Bachelor Degree
  • Java language knowledge for building services and micro services such as Restful with JSON and/or SOAP with XML based request/response required
  • Implementing design patterns, algorithms and applying innovative methodologies experience required
  • Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
  • Git/GitHub or any other distributed version control systems knowledge required
  • Jenkins, CloudBees and/or CI/CD systems working experience required
  • IVR Technology and VUIs (Call Flows) knowledge preferred
  • Contact Center operations and technologies knowledge preferred
  • Telephony and multi-channel capabilities knowledge preferred
  • Nuance MIX and/or Genesys Pure Cloud knowledge preferred
  • UI framework knowledge such as Angular, React and/or Node preferred
  • Natural Language and Voice Biometrics knowledge preferred
  • AGILE, JIRA, and Confluence experience preferred
  • Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
  • Troubleshoot issues based upon customer experience, perform a root cause analysis, recommend corrective actions and lead resolution efforts