Sr. Collaboration Analyst

4 weeks ago


Tampa, United States APN Software Services Inc Full time
Job DescriptionJob DescriptionOnsite in Ybor 4-5 days a week depending on workload, must be available onsite 5 days a week.

Responsibilities:

1. Defining Configuration Specifications and Business Analysis Requirements:

o Collaborate with stakeholders to understand collaboration technology needs.

o Define configuration specifications collaboration systems.

o Gather business analysis requirements to align solutions with organizational goals.

2. System Management and Optimization:

o Configuration, maintenance, and optimization of collaboration systems.

o Plan and execute MAC requests related to collaboration systems.

3. Quality Assurance:

o Perform quality assurance checks on collaboration systems and processes.

o Ensure collaboration systems meet performance standards and user expectations.

4. Technical Troubleshooting:

o Investigate, troubleshoot and remediate collaboration systems issues.

o Provide recommendations to the team for improvements.

5. Contractor Management:

o Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

o Ensure timely project execution and adherence to quality standards.

System Experience:

Cisco CUCM VoIP System

Cisco PCCE (Contact Center System)

Cisco Cube

Cisco Video Conference systems Managed via Control Hub

Microsoft Teams meetings

Requirements and Skills:

Proven experience in managing Cisco collaboration and Contact Center technologies.

Strong troubleshooting skills and ability to handle complex issues.

Dial plan and call flow/routing management

Project management experience for successful system implementations.

Vendor management experience.

Excellent communication and collaboration skills.

Core Competencies:

Takes ownership and acts with integrity.

Drives operational excellence for customers.

Builds strong, collaborative relationships.

Cultivates innovation and embraces change.

Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

Microsoft 365 Certified: Teams Administrator Associate

Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn

SIP Training and SSCA Certification - SSVVP Voice and Video over IP training and certification (thesipschool.com)

Certification | BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

Microsoft 365 Certified: Teams Voice Engineer Expert

SIP Training and SSCA Certification - SSCA 'Elite' SIP training and SIP Certification (thesipschool.com)

Certification | BICSI RTPM, RCDD

CCNP Collaboration - Training & Certifications - Cisco

CCIE Collaboration Certification and Training - Training & Certifications - Cisco


  • Collaboration Analyst

    4 weeks ago


    Tampa, United States Strategic Staffing Solutions Full time

    Job Title: Sr. Collaboration Analyst Contract: 12 Months Location: Ybor City, FL ON-SITE Job/Role Description:Collaborate with stakeholders to understand collaboration technology needs.Define configuration specifications collaboration systems.Gather business analysis requirements to align solutions with organizational goals.System Management and...

  • Collaboration Analyst

    2 weeks ago


    Tampa, United States Strategic Staffing Solutions Full time

    Job Title: Sr. Collaboration Analyst Contract: 12 Months Location: Ybor City, FL ON-SITE Job/Role Description:Collaborate with stakeholders to understand collaboration technology needs.Define configuration specifications collaboration systems.Gather business analysis requirements to align solutions with organizational goals.System Management and...


  • Tampa, United States Brooksource Full time

    Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member...


  • Tampa, United States Brooksource Full time

    Collaboration Analyst/Telephony AnalystTampa/Ybor, FL Onsite 4-5 Days 12-18 Contract Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member...


  • Tampa, United States Brooksource Full time

    *Collaboration Analyst/Telephony Analyst**Tampa/Ybor, FL**Onsite 4-5 Days**12-18 Contract*Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a...


  • Tampa, United States Iris Software Full time

    Our Client which is a large Investment Bank is urgently looking to hire a Sr. Business Analyst with Operational Risk experience. Sr. Business Analyst with Operational RiskMultiple Locations - Rutherford, NJ - Irving TX - Tampa, FLSkills -Strong Business Analysis.Good experience with Operational Risk.Good knowledge of Databases.Intermediate - Strong SQL...

  • Sr Business Analyst

    23 hours ago


    Tampa, United States Thrive Recruiting Full time

    About the job Sr Business Analyst Job Description:Being a member of the Intelligent Automation (IA) Center of Excellence, you will be responsible for managing automation pipeline from an end-to-end perspective, including but not limited to managing requirements, capturing current state process, defining future state process, managing relationships with cross...


  • Tampa, United States Axelon Full time

    Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced pps Support Sr Analyst "This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work. We will be expected in the office weekly 3 days...


  • Tampa, United States Axelon Full time

    Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced pps Support Sr Analyst "This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work. We will be expected in the office weekly 3 days...

  • Sr Business Analyst

    1 week ago


    Tampa, United States Thrive Recruiting Full time

    About the job Sr Business Analyst Job Description: Being a member of the Intelligent Automation (IA) Center of Excellence, you will be responsible for managing automation pipeline from an end-to-end perspective, including but not limited to managing requirements, capturing current state process, defining future state process, managing relationships with...


  • Tampa, United States Datafielder Full time

    Sr. Business Analyst ( Finance & Technology) DataFielder Inc - Tampa, FL Tagged: Business Analyst DataFielder is a woman-minority certified (MBE) staffing and consulting services agency. Our mission is to provide organizations with exceptional talent while advocating for diverse and underrepresented groups through data-driven insights. We are seeking...


  • Tampa, United States C4 Technical Services Full time

    Sr. Business Systems Analyst Work Location: Remote *FLSA classification: Exempt Computer Professional *Work Authorization Status: USC or GC Holder JOB SUMMARY: The Senior IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource across functional boundaries and business areas in the analysis of business and user...

  • FP&A Senior Analyst

    24 hours ago


    Tampa, United States United Vein & Vascular Centers Full time

    Overview: United Vein & Vascular Centers is a rapidly growing national healthcare organization specializing in state-of-the-art, minimally invasive surgical vein and vascular treatments. With numerous clinics across Florida, Georgia, Colorado, Arizona, and Illinois, we have positively impacted the lives of thousands of patients. Our team of dedicated...

  • Sr. Systems Analyst

    4 weeks ago


    Tampa, United States TECO Energy Full time

    POSITION CONCEPT  A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support.  Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases.  Utilizes appropriate development tools and...

  • Sr. Systems Analyst

    3 weeks ago


    Tampa, Florida, United States TECO Energy Full time

    POSITION CONCEPT A Systems Analyst develops applications; implements software packages, integrates applications, and provides 24x7 application support. Collaborates on all phases of the software development life-cycle (SDLC) with a focus on the application design, development, and implementation phases. Utilizes appropriate development tools and technologies...


  • Tampa, United States C4 Technical Services Full time

    Sr. Ab Initio Developer Work Location: Remote PROJECT SCOPE: Hiring for Sr IT Ab Initio Developer for EDS claims team with experience with Continuous flow and experience reading from Hive/Hbase JOB SUMMARY: Ab Initio Developers are responsible for development, programming, coding of Information Technology solutions. Developers are responsible for...


  • Tampa, United States WSN Full time

    Data Quality Analyst (Data Quality Senior Analyst)Client: Tier 1 Wholesale BankEmployment Type: Right-to-Hire/Contract-to-PermLocation(s): Tampa, FL, New Castle, DE, and Irving, TX (Hybrid; 3 days onsite/week)Candidates must be local to one of the above locations.Overview:The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and...


  • Tampa, United States WSN Full time

    Data Quality Analyst (Data Quality Senior Analyst)Client: Tier 1 Wholesale BankEmployment Type: Right-to-Hire/Contract-to-PermLocation(s): Tampa, FL, New Castle, DE, and Irving, TX (Hybrid; 3 days onsite/week)Candidates must be local to one of the above locations.Overview:The Data Quality Analyst (Data Quality Sr. Analyst) helps to ensure data sourced and...


  • Tampa, United States Axelon Full time

    Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Data Quality Analyst "This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work. We will be expected in the office weekly 2-3 days...


  • Tampa, United States Axelon Full time

    Global Financial Firm located in Tampa, FL has an immediate contract opportunity for an experienced Data Quality Analyst "This role is currently on a Hybrid Schedule. You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work. We will be expected in the office weekly 2-3 days...