Caseworker Coach II

POSITION TITLE:   Caseworker Coach II - Housing Navigator

DEPARTMENT:       Homeless Services

REPORTS TO:         Program Manager, La Posada

FLSA:                        Full-time, non-exempt

PAY RANGE:           $23-$25 per hour, commensurate with experience.

SCHEDULE:            10:15 AM – 7 PM Sunday-Thursday. Occasional evening and weekend availability required.

To apply for this position you need to complete this Application

POSITION SUMMARY:

The Caseworker Coach II – Housing Navigator. Under the supervision of the La Posada Program Manager, assists La Posada residents in establishing housing goals, coordinating services, overcoming barriers, and identifying suitable housing options.

AGENCY CULTURE: 

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Assists La Posada residents in identifying their strengths and barriers and in setting attainable housing goals.
• Provides case management and coordinates care with community partners to assist residents in accessing services appropriate to their individual needs including behavioral health care and medical care.
• Assists clients with obtaining essential documents and completing applications to access benefits, employment, or housing.
• Supports residents in overcoming barriers to housing and increasing their income. This may include accompaniment to appointments and advocating with service providers or landlords to overcome clients’ challenges in securing suitable housing.
• Establishes and maintains positive relationships with landlords and rental agencies offering affordable rental properties.
• Assists clients with completing and submitting rental applications.
• Educates clients on the current housing market, housing search options, fair housing laws, and tenant rights.
• Fosters a trauma-informed, safety-focused, welcoming culture within La Posada.
• Documents all client contacts in Clarity HMIS and Catholic Charities tracking systems consistent with established community standards and Agency requirements.

QUALIFICATIONS:

• Minimum of two (2) years of experience providing case management for people who are unhoused.
• Minimum one year of experience serving people living with mental illness and/or substance use disorders.
• Associate degree in psychology, counseling, social work, or a related field or equivalent experience
• Solid working knowledge of relevant best practices including Housing First, Low Barrier Services, Trauma-Informed Care, Motivational Interviewing, Diversion, Homeless Prevention, Progressive Engagement, and Conflict Resolution
• Well-developed problem-solving skills and flexible, creative thinking skills with a positive, can-do attitude
• Valid driver’s license and access to reliable transportation. 
• Bilingual Spanish speaker preferred but not required.
• Excellent communication skills including listening and writing skills.
• Possess strong organizational skills and the ability to multitask and meet a demanding workload.
• Familiarity with or ability to quickly learn the resources and key services providers (governmental, civic, social, educational, economic, faith-based, etc.) available to help clients overcome barriers and secure housing.
• Experience with data collection and report preparation, ability to interpret and clearly summarize data to reflect program outcomes, HMIS experience preferred. Candidate must be able to successfully complete HMIS training and obtain a Clarify user license.
• Strong computer skills. Ability to read and send e-mail and to utilize MS Word, Excel, ACCESS, and PowerPoint.
• Ability to maintain the confidentiality of current and former clients, landlords, and other matters affecting tenant relations.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands/conditions described below represent those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Using a keyboard to perform research, document services and communicate through written means.
• Looking at a computer monitor for sometimes long and continuous periods of time.
• Frequent standing, walking, reaching, lifting, and stooping.
• The employee may lift and move up to 25 pounds, and standing and walking are routine elements of the position.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate based on race, color, national origin, religion, sex, age, sexual orientation, or disability.