Wire Transfer Verifier

Wire Transfer Verifier - Temporary

The Wire Transfer Verifier is responsible for ensuring wire transfers are processed in accordance with Bank Policies and Procedures, within Service Level Agreements, and with high regards to quality.

Duties and responsibilities:

• Verify wire instructions input in Payplus against instructions written by customer and any information on MC3.
• Collaborate with the supervisor in the distribution of daily work by obtaining information directly from MC3, assigning work to co-workers, reviewing queues in order to be able to meet daily goals.
• Report discrepancies or errors by returning the wire transfer for correction to employee creating the Wire Transfer.
• Ensure wire transfers are processed within defined established times ahead of deadlines, reporting to supervisor any issue that may cause delays.
• Review Payplus queues to ensure their prompt process and avoid any delays, reporting to supervisor any item pending which cannot be resolved.
• Ensure NSF (Non-Sufficient Funds) queue is worked throughout the day by sending e-mails to account officers requesting their approval to process wires in this queue, and if not approved, adding cases to MC3 to document the cancellations.
• Review SWIFT messages to ensure completeness and accurateness before approving them.
• Work with all Incoming Fed Wires, including but not limited to OFAC queues, Specify Queue, MemoEx, making sure they are all processed prior to end of day.
• Participate in the quality and performance evaluations of Calls made by Wire Transfer Agents by rating them and providing feedback and recommendations.
• Perform Callbacks in accordance with Policies and Procedures as back up.
• Back Up for Foreign Currency Verification and Input.
• Perform other related duties as assigned by the immediate supervisor.

Work Experience:
5+ years’ experience in a similar role within an International Wire Transfer Operation preferred.

Minimum Education and/or Certifications Requirements:
High School or equivalent.

Technical and/or Other Essential Knowledge:
Proven experience reviewing and submitting wire transfer requests.
Proficient using the Microsoft Office Product Suite including: MS Outlook, MS Word, MS Excel and MS PowerPoint.

Functional Skills & Knowledge Requirements:
Must be a team player, have the ability to work under pressure, conduct business in a professional manner, and be able to resolve problems and conflict. Must possess effective business communications skills verbally and in writing, and have a passion for serving customers.