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Assistant Manager

3 months ago

Vancouver, United States IHOP Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Opportunity for advancement
  • Training & development

Ready to flip your career to new heights? Come pancake with us at IHOP

We are looking for an experienced and passionate Restaurant Manager to join our team.

As a Restaurant Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience

To be successful as a restaurant general manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests, and supporting service. Below is a more exhaustive
list of your expected duties.

JOB DUTIES:

  • Manage and oversee the entire restaurant operation
  • Deliver exceptional guest services
  • Ensuring guest satisfaction
  • Execute new and existing.
  • Respond efficiently to customer questions and complaints
  • Organize and supervise shifts
  • Manage and lead staff
  • Develop hourly staff
  • Hire new employees
  • Terminate employees when necessary
  • Training and evaluating staff performance
  • Manage food cost, forecast requirements, and maintain inventory
  • Manage restaurant supplies including small wares
  • Control costs and minimize waste
  • Create and nurture a positive working environment
  • Implement innovative strategies to improve productivity, sales, and food quality.
JOB REQUIREMENTS:


  • Ideally, 1+ years of experience as a Restaurant Manager or similar role
  • Ideally, 5+ years of experience in customer service
  • Extensive food safety knowledge
  • Computer literacy
  • Familiarity with restaurant management software
  • Strong leadership, motivational, and people skills
  • Good financial management skills
  • Critical thinking and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
Help us make this pancake house a home.